CPE Management Skills For Middle Managers In-House Training Course Sharjah , UAE

Course overview

The role of middle management is crucial in any organization since this is a link between senior management and the lower level managers and ordinary employees. In order to carry out typical functions of middle-level management, this specialist should have a specific set of competencies such as implementing strategy, creating a productive working environment, overseeing the work processes and procedures, and communicating key ideas within the different levels of the organization. Therefore middle management courses can be useful for those who are going to get or already have such a position.

This course is designed for both new and experienced managers to give you a solid foundation of the skills and knowledge needed to carry out specific responsibilities of middle managers for direct improvements in performance, employee motivation, and team dynamics. In each section of the course, there are short, interactive presentations of models and theory, mixed with group and pair work to further explore ideas and models, analyze implications for your own roles, self-discover key principles, and ideas, and learn from each other’s knowledge and experience in middle-level management. These are the basic training topics of the course.

Participants will also perform role-play activities in groups and pairs to practice some of the skills learned in the course, as well as completing individual surveys to assess their leadership style, preferred role in teams, default style in conflicts, and default communication style.

At the end of the course, participants may expect the following outcomes:

• Get a clear understanding of the distinct roles and responsibilities of a manager
• Assess your leadership style and understand how to leverage the benefits of your style
• Acquire knowledge of how to build effective teams and make them sustainable
• Learn about performance management, including goal setting and effective feedback
• Improve the work within your team to analyze problems and select the best alternative solution
• Enhance your competencies in motivating your team members for better results

Who Should Attend

• Supervisors
• Team Leaders
• General Managers
• Regional Managers
• Junior Managers
• Middle managers who want to improve their skills and close the skills gap
• Professionals who want to become middle managers

What will you gain

• Understand what it takes to be a professional middle manager and how to get there
• Get acquainted with different leadership models and how to use each of them
• Learn about team dynamics and how to ensure good team communication
• Grasp the foundations of conflict management and assess your personal style in conflict
• Master performance appraisal, goal setting, and how to give constructive feedback
• Improve your communication skills and boost your adaptability as a manager
• Know how to deal with time inefficiency and become a master of time management
• Approach problem-solving and decision-making with systematic strategies
• Be aware of the best practices on how to run an efficient meeting and never waste your time
• Explore the secrets of motivation and how to be a true motivator for your team
• Take your professional and personal competencies to a higher level to achieve new goals

Course content

• Management and leadership
  • What’s the difference between leadership and management?
  • The role and functions of a manager
  • The role and functions of a leader
  • Leadership models
  • Are leaders and managers born or made?
  • Each role has a balance of both leadership and management
  • Determining your leadership style (questionnaire)
  • Fundamentals of Emotional Intelligence for managers
• Teambuilding and team dynamics
  • How is a team different from a working group?
  • How to create synergy in a team
  • Creating trust and psychologically safe spaces
  • Clear definitions of roles and hand-over points
  • Ensuring good team communication
  • Designing interdependent goals (team members have to cooperate to achieve their own goals)
  • Effective team culture: hard on tasks, hard on relationships, soft on people
  • Your preferred team role (questionnaire)
• Conflict management
  • The five conflict management styles on an individual level
  • Your style in conflict (questionnaire)
  • How to resolve and manage conflict
  • When to call in outside help (mediation)
• Performance management
  • How to set goals for your team members
  • The performance appraisal
  • How to give constructive and effective feedback
  • Managing performance in the context of the Willing and Able Matrix
• Communication skills for managers
  • Importance of communication adaptability according to the situation
  • Determining your personal communication style (questionnaire)
  • How to communicate with a team
  • One-on-one communication
  • Corporate interactions
  • Stakeholders
• Coaching, counselling, and mentoring
  • What’s the difference between coaching, counselling, and mentoring?
  • When is counselling required?
  • The role and responsibilities of a mentor
  • Coaching
    • When is coaching advised?
    • The Developer model
    • The GROW model
    • Key attitudes and skills required to be a successful coach
• Prioritization and time management
  • Eisenhower’s matrix
  • Pareto’s principle
  • Efficiency vs. effectiveness
  • Planning your time
• Problem-solving and decision-making
  • Root cause analysis
  • Deriving alternative solutions
    • Using creative thinking processes in a team situation
  • Determining evaluation criteria for the decision (i.e., the factors upon which you will decide which is the best solution)
  • Evaluating alternative solutions in a qualitative form (Six Thinking Hats model)
  • Evaluating alternative solutions in a quantitative form (pros/cons matrix, decision matrix)
  • When is a decision a good decision?
• Meeting management
  • The central role and power of the agenda
  • Controlling the discussion
  • How to close a meeting so that all participants are clear about the decisions and next steps
  • The secret parallel purpose of team meetings
• Motivation
  • Intrinsic vs. extrinsic motivation
  • What motivates employees?
  • Situational leadership: change your style according to both the situation and the team member(s) involved
  • Adapting your communication style to be more motivational
  • Delegation: trust and empowerment