Executive Personal Assistant (PA) Certification (CPE) In-House Training Course Sharjah , UAE

Course overview

Personal assistant’s role is crucial for the success of any executive in any business since there is much work to be done that stays behind the scenes and managers simply have no time to cope with all the challenges they face alone. Personal assistant duties include every possible help to managers and senior executives to cope with various tasks and do a tremendous amount of work, which significantly contributes to the ultimate overall results. Without the support of a certified personal assistant, the entirety of the manager’s work outcomes can be compromised.

In this executive personal assistant training, you will learn how to become a great executive assistant to your boss no matter which tasks you may confront. The course will help you to rethink your significance as an executive assistant and acquire both the competencies and the confidence to work with your boss for better results. You will learn the best practices and applications that will help to cope with the personal assistant duties and responsibilities: emotional intelligence, essentials of business etiquette, and the best approach to multitasking. You will understand how to handle a broad range of requests and tasks of all types. In order to be able to meet deadlines and deal with stress under pressure, we will also cover the topics of time and stress management as well as organizational skills, which will allow you to handle multiple tasks with ease. All these skills will be learned via a practical approach and can be used immediately in your workplace.

This executive personal assistant course is great for both people who want to start a career in this area and for those who already have relevant experience but want to polish and systemize their existing knowledge to be an effective executive assistant. All participants can expect the following skills to be covered:

• Synchronize your work style with your manager’s to achieve better results
• Understand the balance between making decisions independently and getting your boss involved
• Apply the best Emotional Intelligence practices to get along with yourself and others
• Become a master of communication and build excellent relationships with people
• Get everything under control with proven time and stress management strategies
• Organize meetings, parties, travel arrangements, and other tasks efficiently

Who Should Attend

• Executive Secretaries
• Senior Assistants
• Personal Secretaries
• Executive Assistants
• Personal Assistants
• Administration Managers
• Management Secretaries
• Everyone who wants to become Personal Assistant or polish and improve their existing skill set

What will you gain

• Know how to become an indispensable assistant to your manager
• Skyrocket your overall productivity and enrich your capabilities
• Understand how to make the right decision in uncommon situations
• Comprehend all dimensions of Emotional Intelligence and their uses
• Take your business, phone, and writing etiquette to the next level
• Handle complaints from both internal and external customers
• Perfect the file management system and improve document control
• Learn the guidelines on how to organize and be prepared for any meeting
• Recognize the factors that cause stress and know how to deal with them
• Reveal all the gaps in your work and realize what you can do better
• Be a personal assistant who is professionally prepared for any challenge

Course content

• Progressive role of the executive or personal assistant
  • The strategic role of today’s executive assistant - Developing and Broadening your Role
  • The competencies of the modern personal assistant
  • Understanding the concepts of Structure vs. Culture
• Partnering strategically 'with' your leader - Optimizing Your Relationship with the Boss
  • Building and Managing the Relationship - Communicating Effectively with your Manager
  • Maximizing your Value Relative to the Boss
  • Knowing and Synchronizing Expectations
  • Adapting to his style and anticipating his needs
• The balance between independence and self-willingness
  • Ability to make decisions independently - When to take the initiative
  • Deputizing for the manager, delegating work to others in the manager's absence
  • Being involved in decision-making processes
  • Exercise: How to act when the situation is not described in your standard responsibilities
• Emotional intelligence (EI) tact and skills
  • Definition of EI
  • The conceptual model
  • Understanding the dimensions of EI for a personal assistant
• Protocol and business etiquette
  • Principles of business etiquette
  • Dealing with different personalities and cultures
• Effective interpersonal communication
  • Building excellent relationships with colleagues
  • Dealing with difficult personalities
  • Working with senior management
  • Win-Win negotiations with suppliers (internal and external) - Principles, planning, tactics
  • Presenting your ideas and influencing others: how to deliver your thoughts with impact
• Dealing with visitors and improving customer service
  • Meeting and greeting guests of different seniority levels
  • Developing Inbound & Outbound Telephone Skills
  • Phone communication - Phone etiquette
  • Servicing Internal and External Customers
  • Handling Complaints Professionally
  • Being an Effective Gatekeeper
• Written communication
  • Effective Business Writing and Writing Etiquette
  • Business Report Writing
  • Taking dictation and meeting minutes
  • Document Proofreading
• Effective time management
  • Developing your planning skills
  • Diary management and calendar management
  • Managing Interruptions - how to be prepared for changes and surprises
  • Developing the techniques of problem solving, multitasking, and dealing with complexity
  • Analyzing your priorities - Urgent/important matrix
  • Applying the best tools and techniques for effective time management
• Organizational skills
  • Fundamental GTD principles
  • Organizing Professional Meetings
  • Planning for the Meeting
  • Meeting Etiquette
  • Preparing the Agenda
  • Improving the Effectiveness of your Meetings
  • Actions to Take After Your Meetings
  • Party Planning
  • Travel Arrangements
  • Tradeshows
  • Appointment Booking and Arranging Interviews
  • Sourcing office supplies
  • Household Tasks
  • Shopping
• Stress management
  • Identifying causes of stress - Recognizing how stress and feelings affect performance
  • The personal stress worksheet
  • Proven practices to deal with stress effectively
• Confidentiality guidelines
  • Your confidentiality duty
  • Keeping data secure
  • Key points you should be aware of
  • What to do in sticky situations