Effective Problem-Solving and Decision Making 18-11-2024

Effective Problem-Solving and Decision Making Training Course in Dubai, UAE

Course overview

Course overview

Problem-solving skills are one of the most important in the skill set of a contemporary professional, but making decisions based on the generated solutions can be even more challenging. Some people consider this decision-making process to be something that can be done intuitively; they prefer to rely on experience or intuition. Sometimes these problem-solving techniques work, but as a rule, such an approach is extremely unreliable. That’s why every decision-maker needs a clear guideline on how to approach problem-solving with self-confidence, and how to make better decisions.

Participants of this course learn how to tame creativity and use it to reveal new paths. They consider convergent and divergent thinking and consumer decision making the process. Our students learn how to explore and define problems to keep time and efforts for the most important issues, mastering the proven techniques of creative problem-solving. These techniques allow you to approach your problems with fresh solutions contributing to the effective decision-making process. At the end of the training, you will explore how to make decisions using modern tools, deal with ambiguity, and implement the best solutions.

Key decision-making and problem-solving skills you will attain after attending this course include the following:

  • Learn about techniques that allow you to unleash your creativity
  • Understand a structured way to approach creative problem-solving
  • Master root cause analysis to help you define problems
  • Practice divergent and convergent ideation techniques
  • Learn how to deal with common problems based on decision-making examples
  • Minimize possible errors in your day-to-day problem management
Who Should Attend

Who Should Attend

  • Supervisors
  • New and experienced Business Executives
  • Senior and Middle Managers
  • Project managers
  • HR Managers
  • All professionals involved in problem-solving and decision making
  • All individuals who want to become better at making decisions
What will you gain

What will you gain

  • Completely rethink the way you address problem-solving
  • Recognize that creativity is a skill and it can be developed
  • Enable and embrace the inner source of creativity within you
  • Learn techniques that will help you to understand the cause of the problem
  • Practice brainstorming techniques and using mind maps
  • Understand the framework of convergent ideation techniques
  • Realize why you shouldn’t blindly rely on intuition when making a decision
  • Know how to work with team-based or group decisions
  • Learn how to overcome paralysis by analysis while making a decision
  • Exercise various tools and techniques for evaluating solutions
  • Implement a solution and know how to track and monitor its application
Course Content

Key facts


Course code:


5 days


Admission requirements:



This course is worth 30 CPE credits
(1 credit for 50 minutes)
No CPE credits are applicable for online courses


Certificate upon successful completion

Course schedule sample one day

08:30 AM  -  10:00 AM  -  First Training Session
10:00 AM  -  10:15 AM  -  Coffee Break
10:15 AM  -  12:00 PM  -  Second Training Session
12:00 PM  -  12:15 PM  -  Coffee Break
12:15 PM  -  02:00 PM  -  Third Training Session
02:00 PM  -  03:00 PM  -  Lunch and Networking
Fees & whats included

Fees & what is included

Early bird 70 days before course start date Early bird 25 days before course start date Regular Course Fee
USD 3,400.- USD 3,900.- USD 4,400.-
USD 2,150.-
  • For early registrations special prices apply as outlined above.
  • All fees are exclusive of VAT. Tax Registration Number : 100312636200003.
  • Companies - register 2 participants for the same course and date and get one place free.
  • Only one type of discount can be applied to the same course & date registration.
  • For larger corporate clients there are special packages. Contact us for details.

At Atton Institute we do our best to ensure that all our courses and trainings are provided with the highest industry standards, are time efficient and praxis related, and bring the best education results. Our courses have the most up-to date info and secure the excellent course fee to value ratio quality.

Course Fee Includes

  • Extensive Workbook with Course Materials
  • Handouts and other Supporting Materials
  • Practical Examples and Various Case Studies
  • Quick Reference/Top Tips Guide
  • Professional & Experienced Instructor
  • Accelerated and Intensive Learning Techniques
  • Relationship Building within Course
  • Post Course Action Plan
  • Index of Additional Suggested Materials
  • Course Completion Certificate
Free Valet Parking
Coffee Breaks
Free WIFI access

Course certificate

Image for: Atton Institute Certificate

When would you like to start

Effective Problem-Solving and Decision Making - 27 May 2024 Dubai, UAE
Effective Problem-Solving and Decision Making - 12 Aug 2024 Dubai, UAE
Effective Problem-Solving and Decision Making - 18 Nov 2024 Dubai, UAE
Course Content

Course content

  • Introduction to Creativity
    • The process of creativity
    • Creativity applies to all spheres of life, not just to art
    • Common barriers to creativity
    • Creativity vs. Innovation
  • Introduction to Creative Problem-Solving
    • Is creativity in problem-solving always necessary?
    • Principles of creative problem-solving
    • Divergent thinking
    • Convergent thinking
    • Frameworks for creative problem-solving
  • Exploring and Defining Problems
    • Understanding the cause
    • How to be sure if this problem is real
    • Root cause analysis
    • Kepner-Tregoe process
    • Pareto analysis
    • Understanding systems
  • Divergent Ideation Techniques
    • Brainstorming Techniques
    • Visual mapping techniques
    • Using mind maps and fishbone diagrams
    • Questioning Assumptions
    • Context Mapping
  • Convergent Ideation Techniques
    • Pair & Share Technique
    • How-How Diagrams
    • PPCO Framework
    • ALU Framework
  • Solution Analysis
    • Using Logic vs. Intuition
    • Viewing solutions in multiple ways
    • The process of narrowing down solutions
    • Creating rating charts
    • Conducting risk analysis
    • Individual vs. team-based decisions
    • Common Problems in decision-making and how to deal with them
    • Cultural differences
    • Quality of Data
    • Accountability and transparency
    • Trust
  • Making a Decision
    • Styles of decision-making
    • Understanding sensitivities
    • Understanding paralysis by analysis
    • How to deal with the ambiguity of outcomes
    • Applying tools and techniques for evaluating solutions
    • The Sunk Cost paradox
    • Golden rules of decision-making
    • Finalize decisions with the Decision Matrix
  • Implementing the Solution
    • Considering implementation in advance
    • Planning and delegation
    • Problem solved? – Tracking and evaluation
    • Develop and review follow-up contingency actions
    • Formulate an after-the-action review process
    • Applying a risk assessment in decision-making
Participant insights

Participant insights

The course was highly beneficial for my job and career. This info will clearly give me the great support for my day-to-day tasks.
Muhammed A. (Senior Auditor)Auditing Company, Dubai.
What I have learned in the course was exactly what I was looking for. Highly clear and pragmatic with perfect guidelines on how to use it at my work.
Antony S. (Manager) Drilling Equipment Company, Abu Dhabi.
A very useful course that provided new insights in the customer behavior and definitely would help me with my communications with customers.
Mario A. (Business Owner) Boutique Shops, Dubai.
Great thanks – one of the best courses I have made.
Brian G. (Projects Coordinator) Events Management Company, Ras Al Khaimah.
Exciting and inspiring course. Helped me to see things differently and re-organize our customer service department.
Abbas H. (Company Manager) Project Engineering, Muscat.
Would really suggest the training to any professional who is in charge of customer care.
Jane A. (General Manager) Real Estate Company, Dubai.
The time spent at course was really enjoyable and useful. Easy to understand and I used part of knowledge the next day after training.
Samira K. (Sales Team) Car Rental, Abu Dhabi.
Was the real great overview on what I shall do to improve in the Customer Service in my business.
Syed H. (Company Owner) Data Storage Solutions, Dubai.
The info I received on the course is the surprise for me. Never though of such simple techniques which help to handle difficult customers conversations.
Gabriela H. (Manager) Call Center, Sharjah.
The training I have chosen was very useful and informative with a number of very useful points. Was well explained by the trainer.
Colin G. (General Manager) Safety Equipment, Riyadh.
The program was very explanatory and gave me a lot of points to re-think. Would sure make a difference to my work approach.
Gabriela Y. (Supervisor) Call Center, Kuwait.
Would recommend to my team members to attend the same course. It would positively help me to do my job better.
Udo C. ( Department Head) Heavy Machinery Maintenance, Abu Dhabi.
The time spent at the course was the excellent investment – a lot of useful and practical info. Exactly what I was looking for.
Idul R. (Supervisor Sales) Construction Materials, Umm Al Quwain.
It was great idea to join such training. Would be a definite backing in my career development. Thinking of taking more courses – on other subjects.
Cristina R. (Sales Coordinator) Retail Company, Dubai.
The training was a great mixture of information and practical aspects. The instructor was highly professional and the course was organized the excellent way.
Samaa J. (Projects Manager) IT Solutions, Oman.
I really liked the scope and the style of the training – very friendly, a lot of communication and highly informative.
Stefan L. (Client Relationships) Insurance Company, Doha.
It was a great idea to join such training. All members of our team shall complete it. A lot of new points and useful hints.
Burcu W. (Marketing Head) Corporate Banking, Abu Dhabi.
Was really pleased by the content of the course and qualifications of the instructors. Got a lot of useful points for my business.
Marty Z. (General Manager) Travel Company, Dubai.
Great trainer and perfect information materials. Was really worth to attend. A lot of insights and ideas on how to improve job performance.
Daniel D. (PR Officer) Private Hospital, Muscat.
As we were in the process of restructuring of our call center this training was just perfect for the time. Remarkable and valuable suggestions and solutions.
Joselito B. (Marketing Department) E-commerce, Dubai.
The course was very beneficial and practical for my duties. Handling complicated customers from now on would be easier. Great instructor. Perfect training venue.
Amira Z. (Sales Manager.) Designer Apparel, Abu Dhabi.
FAQ for Internal Part of the Courses:


We use the best and latest educational praxis. All of our courses and trainings are designed using our unique Atton LPI Learning Methodology© which guarantees the delivery of extensive knowledge over a short time period with an easy-to-understand approach. All course materials are absolutely unique and are the combination of fundamental and systematic knowledge, practical studies and real-life implementation elements.

We deliver in our 3- to 5-days trainings knowledge and skills which are commonly delivered over a much longer period of time – thus truly saving our participants time and money.

Each course has a comprehensive description and content breakdown, which means you can easily check how a certain training may fit your expectations and requirements.

If your aim is to obtain the most wide-ranging overview in a certain area of expertise, we commonly suggest that you choose one of our popular trainings in the relevant category. The popular trainings cover the widest scope in each area and for this reason they are greatly valued by our participants.

If you need help in choosing the best course for you, please get in touch with our STUDENTS SUPPORT DEPARTMENT.

There are various payment options – cheque, cash, and bank transfer. It is essential to note that the earlier you register, the larger the applicable discount on your admission fee.

For details on the available discounts and special training admission fees, please see the section “Course fees and discounts” on the course page.

Each course participant obtains the Atton Institute Course Completion Certificate, which is protected by means of several authentication elements. Each Atton Course Certificate can be additionally verified by contacting our administrative office or via the special online authenticity check system on our website.

Professional, up-to-date expertise is one of the most powerful elements of success in the modern business and career environment.

Our Courses and Trainings are highly useful for business owners, management and employees at all levels and provide, in a highly effective way, current and solid professional development qualifications and skills combined with practical real-life essentials.

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  • Upon registration, you will receive invoice to finalize the registration.
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Each training is repeated a certain number of times over the year, and thus you have the option to choose the most suitable date for you. If you wish to benefit from the option of a course fee discount, be sure to register in advance.

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