Effective Problem-Solving and Decision Making Training Course in Dubai, UAE

Course overview

Problem-solving skills are one of the most important in the skill set of a contemporary professional, but making decisions based on the generated solutions can be even more challenging. Some people consider this decision-making process to be something that can be done intuitively; they prefer to rely on experience or intuition. Sometimes these problem-solving techniques work, but as a rule, such an approach is extremely unreliable. That’s why every decision-maker needs a clear guideline on how to approach problem-solving with self-confidence, and how to make better decisions.

Participants of this course learn how to tame creativity and use it to reveal new paths. They consider convergent and divergent thinking and consumer decision making the process. Our students learn how to explore and define problems to keep time and efforts for the most important issues, mastering the proven techniques of creative problem-solving. These techniques allow you to approach your problems with fresh solutions contributing to the effective decision-making process. At the end of the training, you will explore how to make decisions using modern tools, deal with ambiguity, and implement the best solutions.

Key decision-making and problem-solving skills you will attain after attending this course include the following:

• Learn about techniques that allow you to unleash your creativity
• Understand a structured way to approach creative problem-solving
• Master root cause analysis to help you define problems
• Practice divergent and convergent ideation techniques
• Learn how to deal with common problems based on decision-making examples
• Minimize possible errors in your day-to-day problem management

Who Should Attend

• Supervisors
• New and experienced Business Executives
• Senior and Middle Managers
• Project managers
• HR Managers
• All professionals involved in problem-solving and decision making
• All individuals who want to become better at making decisions

What will you gain

• Completely rethink the way you address problem-solving
• Recognize that creativity is a skill and it can be developed
• Enable and embrace the inner source of creativity within you
• Learn techniques that will help you to understand the cause of the problem
• Practice brainstorming techniques and using mind maps
• Understand the framework of convergent ideation techniques
• Realize why you shouldn’t blindly rely on intuition when making a decision
• Know how to work with team-based or group decisions
• Learn how to overcome paralysis by analysis while making a decision
• Exercise various tools and techniques for evaluating solutions
• Implement a solution and know how to track and monitor its application

Course content

• Introduction to Creativity
  • The process of creativity
  • Creativity applies to all spheres of life, not just to art
  • Common barriers to creativity
  • Creativity vs. Innovation
• Introduction to Creative Problem-Solving
  • Is creativity in problem-solving always necessary?
  • Principles of creative problem-solving
  • Divergent thinking
  • Convergent thinking
  • Frameworks for creative problem-solving
• Exploring and Defining Problems
  • Understanding the cause
  • How to be sure if this problem is real
  • Root cause analysis
  • Kepner-Tregoe process
  • Pareto analysis
  • Understanding systems
• Divergent Ideation Techniques
  • Brainstorming Techniques
  • Visual mapping techniques
  • Using mind maps and fishbone diagrams
  • Questioning Assumptions
  • Context Mapping
• Convergent Ideation Techniques
  • Pair & Share Technique
  • How-How Diagrams
  • PPCO Framework
  • ALU Framework
• Solution Analysis
  • Using Logic vs. Intuition
  • Viewing solutions in multiple ways
  • The process of narrowing down solutions
  • Creating rating charts
  • Conducting risk analysis
  • Individual vs. team-based decisions
  • Common Problems in decision-making and how to deal with them
  • Cultural differences
  • Quality of Data
  • Accountability and transparency
  • Trust
• Making a Decision
  • Styles of decision-making
  • Understanding sensitivities
  • Understanding paralysis by analysis
  • How to deal with the ambiguity of outcomes
  • Applying tools and techniques for evaluating solutions
  • The Sunk Cost paradox
  • Golden rules of decision-making
  • Finalize decisions with the Decision Matrix
• Implementing the Solution
  • Considering implementation in advance
  • Planning and delegation
  • Problem solved? – Tracking and evaluation
  • Develop and review follow-up contingency actions
  • Formulate an after-the-action review process
  • Applying a risk assessment in decision-making