Management Skills for New Managers and Supervisors 05-08-2024

Management Skills for New Managers and Supervisors Training Course in Dubai, UAE

Course overview

Course overview

There is a huge set of essential skills for supervisors and managers, and it might be a challenging task for a new manager or a supervisor to obtain all of them, but with the right approach to management skills training and support from the Atton Institute, you will be ready to face any difficulties. There are some essential organizational and managerial competencies that will guarantee your successful transition into a managerial position, and you will learn all this with our intensive leadership training program for new managers.

Whether you are a newly appointed manager or supervisor, who has had little experience in this position, this management skills training course is a great fit for you because it covers all key soft, technical and other categories of managerial skills necessary for a new leader to succeed. You will rethink your managerial and supervisor role and understand what is expected from you in this new position. Course participants will immerse themselves in the world of such competencies as fundamentals of leadership, organization and communication skills, and time and stress control. Moreover, you will understand how to set legitimate goals, improve your competencies in problem-solving, conflict management and decision-making, and learn how to motivate and delegate properly.

Numerous learning objectives are met via this course for new managers, but from our perspective, these are the most crucial:

  • Realize what it takes to be a professional manager and supervisor and how to do it right
  • Gain strategies for dealing with inevitable stress in your new position
  • Grasp how to make justified decisions and develop a new approach to solving various problems
  • Learn the appropriate behaviors for your role, whether you have been promoted within the team or been appointed to a new team
  • Start to establish your leadership style and develop leadership qualities
  • Be aware of the best practice strategies in motivation and delegation
Who Should Attend

Who Should Attend

  • Managers with up to 3 years of experience
  • Team Leaders with up to 3 years of experience
  • Supervisors with up to 3 years of experience
  • Newly appointed Managers in the different departments such as HR, Operations, Sales, Marketing, Accounting & Finance, and more
  • Anyone who wants to become a manager and be prepared for the upcoming role
What will you gain

What will you gain

  • Change your mindset to be prepared for your new role as a supervisor
  • Know how to behave at every stage of the team formation process
  • Apply the essentials of situational leadership in moments of uncertainty
  • Establish processes and procedures that allow the building of a transparent workflow
  • Deal with various barriers to communication and improve your cultural awareness
  • Become more stress resilient and master time management techniques
  • Set goals for yourself and your team that will be both inspirational and realistic
  • Boost your critical thinking skills for better solving of day-to-day problems
  • Master performance management to lead your team to the next level
  • Become a master of transformation and learn how to deal with change resistance
  • Be fully prepared to start a successful managerial career
Course Content

Key facts


Course code:


5 days


Admission requirements:



This course is worth 30 CPE credits
(1 credit for 50 minutes)
No CPE credits are applicable for online courses


Certificate upon successful completion

Course schedule sample one day

08:30 AM  -  10:00 AM  -  First Training Session
10:00 AM  -  10:15 AM  -  Coffee Break
10:15 AM  -  12:00 PM  -  Second Training Session
12:00 PM  -  12:15 PM  -  Coffee Break
12:15 PM  -  02:00 PM  -  Third Training Session
02:00 PM  -  03:00 PM  -  Lunch and Networking
Fees & whats included

Fees & what is included

Early bird 70 days before course start date Early bird 25 days before course start date Regular Course Fee
USD 3,400.- USD 3,900.- USD 4,400.-
USD 2,150.-
  • For early registrations special prices apply as outlined above.
  • All fees are exclusive of VAT. Tax Registration Number : 100312636200003.
  • Companies - register 2 participants for the same course and date and get one place free.
  • Only one type of discount can be applied to the same course & date registration.
  • For larger corporate clients there are special packages. Contact us for details.

At Atton Institute we do our best to ensure that all our courses and trainings are provided with the highest industry standards, are time efficient and praxis related, and bring the best education results. Our courses have the most up-to date info and secure the excellent course fee to value ratio quality.

Course Fee Includes

  • Extensive Workbook with Course Materials
  • Handouts and other Supporting Materials
  • Practical Examples and Various Case Studies
  • Quick Reference/Top Tips Guide
  • Professional & Experienced Instructor
  • Accelerated and Intensive Learning Techniques
  • Relationship Building within Course
  • Post Course Action Plan
  • Index of Additional Suggested Materials
  • Course Completion Certificate
Free Valet Parking
Coffee Breaks
Free WIFI access

Course certificate

Image for: Atton Institute Certificate

When would you like to start

Management Skills for New Managers and Supervisors - 05 Aug 2024 Dubai, UAE
Management Skills for New Managers and Supervisors - 04 Nov 2024 Dubai, UAE
Course Content

Course content

  • Responsibilities and challenges of a new manager
    • Why most new managers and supervisors experience challenges
    • Key qualities and abilities required for effective management
    • Shifting Your Mindset Along with Your New Role
  • Teams and leadership
    • Elements which differentiate regular teams from high performing teams
    • Main differences between teams and workgroups
    • Stages of team formation
    • What to do if you’ve been promoted within an existing team or appointed to a new team
    • Dynamics
    • Habits
    • What you should do
    • How to implement changes if needed
    • Team dynamics and team building
    • How and why teams fail – Collection of real-life cases
    • Concept of Situational leadership and its application to team leadership
    • Leadership – Definition and Related Qualities Required to Lead People
    • Leadership Styles – Which one is appropriate when? A possible mixture of styles
    • Fundamentals of Emotional Intelligence for leaders
  • Organization
    • Importance of establishing processes that are clear for you and your team
    • Creating and applying reliable workflow systems
    • When to consider revising the established processes
  • Communication
    • Communicating effectively – how to be heard as a new supervisor
    • Body Language Impact of Non-Verbal Communication
    • Understanding cross-cultural communication and being culturally aware
    • Improving Corporate Communication and Negotiation skills
    • Understanding Different Behavioral Styles and adapting your communication style
    • Working relationships - main rules - within the team and with colleagues
    • How to choose the right communication means for different tasks and processes
    • Establishing communication rules and standards for you and your team
  • Time and stress management
    • Causes and symptoms of stress
    • Techniques and approaches to managing stress
    • Definition of time management
    • Identifying your time-wasters with the activity log
    • Dealing with and managing your time-wasters
    • Leading productive meetings
  • Goal setting and planning skills
    • What should the new manager plan?
    • Analyzing issues – how to reveal the gaps and ways to eliminate them
    • How to set goals as a new manager and get processes up and running
    • Evaluating and reviewing set goals
  • Problem-solving and decision-making
    • The traditional approach to problem-solving
    • Proven techniques: the helicopter view, fishbone, and How-How technique
    • The dos and don’ts of brainstorming techniques
    • Decision-making techniques
    • Critical Thinking Skills
    • Applying problem-solving and decision-making strategies to really difficult situations
    • How to optimize decision-making
  • Continuous performance management
    • Defining the goals of performance management
    • Identifying the process and challenges
    • Conducting a self-audit on performance management
    • Managing and Reviewing Performance
    • Rewarding Employees
  • Achieving excellence in motivation
    • Definition of motivation and the main theories
    • Recognizing a new manager’s role in team motivation
    • Exploring important elements of the motivational process
    • Managerial practices for building a motivational environment
    • Managing and Motivating a Diverse Workforce
  • Delegation and control
    • Definition of delegation and why to delegate
    • Evaluating your present delegation practices and the related challenges
    • Steps to effective delegation
  • Improvement plan for you and your team
    • Developing improvement plans for you and your team
    • Handling different reactions to change from team members and colleagues
    • Dealing with typical change resistance scenarios
    • Applying an action plan for your personal and team improvements
Participant insights

Participant insights

The course was highly beneficial for my job and career. This info will clearly give me the great support for my day-to-day tasks.
Muhammed A. (Senior Auditor)Auditing Company, Dubai.
What I have learned in the course was exactly what I was looking for. Highly clear and pragmatic with perfect guidelines on how to use it at my work.
Antony S. (Manager) Drilling Equipment Company, Abu Dhabi.
A very useful course that provided new insights in the customer behavior and definitely would help me with my communications with customers.
Mario A. (Business Owner) Boutique Shops, Dubai.
Great thanks – one of the best courses I have made.
Brian G. (Projects Coordinator) Events Management Company, Ras Al Khaimah.
Exciting and inspiring course. Helped me to see things differently and re-organize our customer service department.
Abbas H. (Company Manager) Project Engineering, Muscat.
Would really suggest the training to any professional who is in charge of customer care.
Jane A. (General Manager) Real Estate Company, Dubai.
The time spent at course was really enjoyable and useful. Easy to understand and I used part of knowledge the next day after training.
Samira K. (Sales Team) Car Rental, Abu Dhabi.
Was the real great overview on what I shall do to improve in the Customer Service in my business.
Syed H. (Company Owner) Data Storage Solutions, Dubai.
The info I received on the course is the surprise for me. Never though of such simple techniques which help to handle difficult customers conversations.
Gabriela H. (Manager) Call Center, Sharjah.
The training I have chosen was very useful and informative with a number of very useful points. Was well explained by the trainer.
Colin G. (General Manager) Safety Equipment, Riyadh.
The program was very explanatory and gave me a lot of points to re-think. Would sure make a difference to my work approach.
Gabriela Y. (Supervisor) Call Center, Kuwait.
Would recommend to my team members to attend the same course. It would positively help me to do my job better.
Udo C. ( Department Head) Heavy Machinery Maintenance, Abu Dhabi.
The time spent at the course was the excellent investment – a lot of useful and practical info. Exactly what I was looking for.
Idul R. (Supervisor Sales) Construction Materials, Umm Al Quwain.
It was great idea to join such training. Would be a definite backing in my career development. Thinking of taking more courses – on other subjects.
Cristina R. (Sales Coordinator) Retail Company, Dubai.
The training was a great mixture of information and practical aspects. The instructor was highly professional and the course was organized the excellent way.
Samaa J. (Projects Manager) IT Solutions, Oman.
I really liked the scope and the style of the training – very friendly, a lot of communication and highly informative.
Stefan L. (Client Relationships) Insurance Company, Doha.
It was a great idea to join such training. All members of our team shall complete it. A lot of new points and useful hints.
Burcu W. (Marketing Head) Corporate Banking, Abu Dhabi.
Was really pleased by the content of the course and qualifications of the instructors. Got a lot of useful points for my business.
Marty Z. (General Manager) Travel Company, Dubai.
Great trainer and perfect information materials. Was really worth to attend. A lot of insights and ideas on how to improve job performance.
Daniel D. (PR Officer) Private Hospital, Muscat.
As we were in the process of restructuring of our call center this training was just perfect for the time. Remarkable and valuable suggestions and solutions.
Joselito B. (Marketing Department) E-commerce, Dubai.
The course was very beneficial and practical for my duties. Handling complicated customers from now on would be easier. Great instructor. Perfect training venue.
Amira Z. (Sales Manager.) Designer Apparel, Abu Dhabi.
FAQ for Internal Part of the Courses:


We use the best and latest educational praxis. All of our courses and trainings are designed using our unique Atton LPI Learning Methodology© which guarantees the delivery of extensive knowledge over a short time period with an easy-to-understand approach. All course materials are absolutely unique and are the combination of fundamental and systematic knowledge, practical studies and real-life implementation elements.

We deliver in our 3- to 5-days trainings knowledge and skills which are commonly delivered over a much longer period of time – thus truly saving our participants time and money.

Each course has a comprehensive description and content breakdown, which means you can easily check how a certain training may fit your expectations and requirements.

If your aim is to obtain the most wide-ranging overview in a certain area of expertise, we commonly suggest that you choose one of our popular trainings in the relevant category. The popular trainings cover the widest scope in each area and for this reason they are greatly valued by our participants.

If you need help in choosing the best course for you, please get in touch with our STUDENTS SUPPORT DEPARTMENT.

There are various payment options – cheque, cash, and bank transfer. It is essential to note that the earlier you register, the larger the applicable discount on your admission fee.

For details on the available discounts and special training admission fees, please see the section “Course fees and discounts” on the course page.

Each course participant obtains the Atton Institute Course Completion Certificate, which is protected by means of several authentication elements. Each Atton Course Certificate can be additionally verified by contacting our administrative office or via the special online authenticity check system on our website.

Professional, up-to-date expertise is one of the most powerful elements of success in the modern business and career environment.

Our Courses and Trainings are highly useful for business owners, management and employees at all levels and provide, in a highly effective way, current and solid professional development qualifications and skills combined with practical real-life essentials.

  • Choose your course (feel free to get in touch with us for support).
  • Select the desired date and location of the course.
  • Proceed with course registration (online or via e-mail or phone).
  • Upon registration, you will receive invoice to finalize the registration.
  • Upon payment of the Admission Fee, your course registration is completed.

Each training is repeated a certain number of times over the year, and thus you have the option to choose the most suitable date for you. If you wish to benefit from the option of a course fee discount, be sure to register in advance.

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