Leading and Managing Change for Business Success 22-11-2020

Leading and Managing Change for Business Success Training Course in Dubai, UAE

Course overview

Course overview

In today’s rapidly transforming business environment, change management is an essential organizational competency. The next phase in global business development is likely to be even more revolutionary than anything we’ve seen in the new millennium so far. This course equips participants with the tools they need to actively prepare for, manage, and reinforce change in their organizations.

Throughout this course, participants learn all nuances of the business model of change and the change implementation approaches that they will ultimately be able to apply in their companies. We will elaborate on the critical success factors for a change management team so you can understand which steps you should undertake for the successful execution of change. Participants will also review case studies and examples, followed by critical analysis and discussion. We will work on various business cases of organizational change management intervention throughout the course. At the end of the course, we will have covered multiple reliable strategies of change reinforcement, so participants will know how to strengthen the change effect.

Course attendees will be equipped with the following crucial competencies in change management:

  • Understand the reasons for and types of business change applicable to you
  • Know how to deal with psychological reactions to change effectively
  • Develop the ability to design strategies to overcome resistance to change
  • Implement change management programs while taking organizational design factors into account
  • Recognize the key preparation and planning elements required by the change management team
  • Learn how to use tools and techniques to reinforce changes
What will you gain

What will you gain

  • Become a master of change that can overcome any business obstacle
  • Understand why and how you should communicate change in your organization
  • Deal with negative psychological reactions to change and crush them
  • Get a clear understanding of the business model of change
  • Use the Kotter and ADKAR implementation frameworks appropriately
  • Be armed with various change implementation approaches
  • Know how to execute change through the organizational design perspective
  • Be aware of and avoid common mistakes when transforming your organizational culture
  • Refresh your project management skills for a more systematic approach
  • Understand how to advance your preparation stage to a superior level
  • Know how to perform real-time monitoring and modifications for better reactions
  • Learn how to collect feedback and use other reinforcement methods
Course Content

Key facts

 

Course code:
ML-086

 

Duration:
5 days

 

Admission requirements:
None

 

Note:

 

Endorsement:
Certificate upon successful completion

Course schedule sample one day

08:30 AM  -  10:00 AM  -  First Training Session
10:00 AM  -  10:15 AM  -  Coffee Break
10:15 AM  -  12:00 PM  -  Second Training Session
12:00 PM  -  12:15 PM  -  Coffee Break
12:15 PM  -  02:00 PM  -  Third Training Session
02:00 PM  -  03:00 PM  -  Lunch and Networking
Fees & whats included

Fees & what is included

Early bird 70 days before course start date Early bird 25 days before course start date Regular Course Fee
USD 3,400.- USD 3,900.- USD 4,400.-
  • For early registrations special prices apply as outlined above.
  • The regular, special and early bird courses fees include the applicable 5% VAT.
  • Companies - register 2 participants for the same course and date and get one place free.
  • Only one type of discount can be applied to the same course & date registration.
  • For larger corporate clients there are special packages. Contact us for details.

At Atton Institute we do our best to ensure that all our courses and trainings are provided with the highest industry standards, are time efficient and praxis related, and bring the best education results. Our courses have the most up-to date info and secure the excellent course fee to value ratio quality.

Course Fee Includes

  • Extensive Workbook with Course Materials
  • Handouts and other Supporting Materials
  • Practical Examples and Various Case Studies
  • Quick Reference/Top Tips Guide
  • Professional & Experienced Instructor
  • Accelerated and Intensive Learning Techniques
  • Relationship Building within Course
  • Post Course Action Plan
  • Index of Additional Suggested Materials
  • Course Completion Certificate
Free Valet Parking
Coffee Breaks
Lunch
Free WIFI access

Course certificate

Image for: Atton Institute Certificate

When would you like to start

Leading and Managing Change for Business Success - 01 Dec 2019 Dubai, UAE
Leading and Managing Change for Business Success - 05 Apr 2020 Dubai, UAE
Leading and Managing Change for Business Success - 22 Nov 2020 Dubai, UAE
Course Content

Course content

  • Change is the only constant
    • Sources of change
  • The business imperative to change
    • Change: proactive or reactive
    • Change and strategy
    • How much change is required?
    • 5 types of organizational change
  • Communicating change
    • Why change must be communicated
    • Essential components of a change communication plan
    • Key rules for successful communication regarding change
  • Human psychological responses to change and overcoming resistance to change
    • Resistance to change, SALY
    • How to proactively manage and mitigate the stages of the SARAH model
    • How to proactively manage and mitigate the stages of the Kubler-Ross model
    • 4 psychological profiles when dealing with change
    • Individual assessment of your change profile (questionnaire)
    • How to apply this to colleagues and people affected by change
  • The change agent
    • Models of change agency
    • Change agent tools and framework
    • Competencies of the change agent
  • The Business Model of Change
    • Identify the business need or opportunity
    • Define the project (scope and objectives)
    • Design the business solution (new processes, systems, and organizational structure)
    • Develop the new business processes and systems
    • Implement the business solution into the organization
  • Change implementation approaches
  • The ADKAR model of change (Awareness, Desire, Knowledge, Ability, Reinforcement)
  • Applications of ADKAR
  • Methods and processes for each step
  • Overcoming obstacles, resisting forces, and challenges at each stage
  • Limitations of ADKAR
  • Kotter’s 8-step change model
  • The organizational design perspective
    • The change equation
    • 7 concepts of change
    • Assessing organizational readiness for change using the McKinsey 7-S model
    • McKinsey’s 24 actions for transformation
    • Particular challenges regarding organizational culture
    • Common mistakes when transforming organizational culture
    • How to sustain cultural changes in an organization
    • The need for powerful sponsors
  • Key success factors for the change management team
  • The Gartner hype cycle applied to organizational change leaders
  • Project management skills
  • Preparation
    • Stakeholder communication and management plan
    • Creating customized communications plans
    • Identifying sponsors
    • Identifying resistance areas
    • Coaching plans
    • Training plans
    • Resistance management plans
    • Implementation, monitoring, and reacting in real time
  • Reinforcing change
    • Designing the feedback assessment tools
    • Collecting feedback
    • Auditing compliance
    • Implementing corrective actions
Participant insights

Participant insights

The course was highly beneficial for my job and career. This info will clearly give me the great support for my day-to-day tasks.
Muhammed A. (Senior Auditor)Auditing Company, Dubai.
What I have learned in the course was exactly what I was looking for. Highly clear and pragmatic with perfect guidelines on how to use it at my work.
Antony S. (Manager) Drilling Equipment Company, Abu Dhabi.
A very useful course that provided new insights in the customer behavior and definitely would help me with my communications with customers.
Mario A. (Business Owner) Boutique Shops, Dubai.
Great thanks – one of the best courses I have made.
Brian G. (Projects Coordinator) Events Management Company, Ras Al Khaimah.
Exciting and inspiring course. Helped me to see things differently and re-organize our customer service department.
Abbas H. (Company Manager) Project Engineering, Muscat.
Would really suggest the training to any professional who is in charge of customer care.
Jane A. (General Manager) Real Estate Company, Dubai.
The time spent at course was really enjoyable and useful. Easy to understand and I used part of knowledge the next day after training.
Samira K. (Sales Team) Car Rental, Abu Dhabi.
Was the real great overview on what I shall do to improve in the Customer Service in my business.
Syed H. (Company Owner) Data Storage Solutions, Dubai.
The info I received on the course is the surprise for me. Never though of such simple techniques which help to handle difficult customers conversations.
Gabriela H. (Manager) Call Center, Sharjah.
The training I have chosen was very useful and informative with a number of very useful points. Was well explained by the trainer.
Colin G. (General Manager) Safety Equipment, Riyadh.
The program was very explanatory and gave me a lot of points to re-think. Would sure make a difference to my work approach.
Gabriela Y. (Supervisor) Call Center, Kuwait.
Would recommend to my team members to attend the same course. It would positively help me to do my job better.
Udo C. ( Department Head) Heavy Machinery Maintenance, Abu Dhabi.
The time spent at the course was the excellent investment – a lot of useful and practical info. Exactly what I was looking for.
Idul R. (Supervisor Sales) Construction Materials, Umm Al Quwain.
It was great idea to join such training. Would be a definite backing in my career development. Thinking of taking more courses – on other subjects.
Cristina R. (Sales Coordinator) Retail Company, Dubai.
The training was a great mixture of information and practical aspects. The instructor was highly professional and the course was organized the excellent way.
Samaa J. (Projects Manager) IT Solutions, Oman.
I really liked the scope and the style of the training – very friendly, a lot of communication and highly informative.
Stefan L. (Client Relationships) Insurance Company, Doha.
It was a great idea to join such training. All members of our team shall complete it. A lot of new points and useful hints.
Burcu W. (Marketing Head) Corporate Banking, Abu Dhabi.
Was really pleased by the content of the course and qualifications of the instructors. Got a lot of useful points for my business.
Marty Z. (General Manager) Travel Company, Dubai.
Great trainer and perfect information materials. Was really worth to attend. A lot of insights and ideas on how to improve job performance.
Daniel D. (PR Officer) Private Hospital, Muscat.
As we were in the process of restructuring of our call center this training was just perfect for the time. Remarkable and valuable suggestions and solutions.
Joselito B. (Marketing Department) E-commerce, Dubai.
The course was very beneficial and practical for my duties. Handling complicated customers from now on would be easier. Great instructor. Perfect training venue.
Amira Z. (Sales Manager.) Designer Apparel, Abu Dhabi.
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FAQ

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