Certified Advanced Business Process Management for Professionals 19-08-2024

Certified Advanced Business Process Management for Professionals Training Course in Dubai, UAE

Course overview

Course overview

Regardless of size or industry, every organization faces the ongoing challenge of managing and optimizing business processes. The performance and value delivered across functional areas significantly affect an organization's ability to provide value to customers and stakeholders. However, many businesses encounter difficulties when automating their processes, a significant challenge in today's rapidly evolving digital landscape.

As part of our comprehensive suite of business process management courses, this Certified Advanced Business Process Management for Professionals training course is designed to tackle these challenges head-on. This comprehensive program, available public, in-house and online, provides participants with the most recent methodologies and tools for understanding, recognizing, and implementing effective business process management strategies. The course will help professionals strengthen their knowledge of process management and gain valuable skills, enhancing the efficiency, effectiveness, adaptability, and quality of operational performance in their organizations. Moreover, it delves into the realm of hyper-automation and process mining, central themes in today's digital transformation initiatives.

Participants will also gain insights into the evolving landscape of business process management and learn how to drive operational efficiency in their organizations. This course, therefore, significantly contributes to organizational transformation, equipping professionals to navigate the ever-evolving world of business process management and digital transformation effectively.

Upon completion of this Business Process Management course, participants will:

  • Understand the basic principles of business process management
  • Become familiar with key BPM terms and concepts
  • Learn major approaches for implementing BPM
  • Discover tools and technologies that enable BPM
  • Understand BPM's role in digital transformation
  • Get updated on the current process automation landscape
Who Should Attend

Who Should Attend

This short process improvement certification is ideal for:

  • BPM Practitioners
  • Business Leaders
  • Business Analysts
  • Project Managers
  • Government Employees
  • Process Improvement Team Members
  • Line of Business Managers and Supervisors
  • Scrum Team Members
  • Business Architects
What will you gain

What will you gain

Through this process management certification program, you will:

  • Understand hyper-automation and its impact on conventional business processes
  • Gain actionable insights into modelling, analysis, and design
  • Apply concepts learned through case study exercises
  • Understand how your business operation drives innovation
  • Examine the linkage of Lean, BPM, and Operational Excellence
  • Accelerate business results from BPM projects by integrating Lean practices
  • Be able to guide effective change programs in large-scale BPM projects
  • Understand the value, opportunities, and challenges of establishing BPM Governance
  • Introduce the broad concepts of BPM Governance
  • Explore best practices for designing and deploying BPM Governance
  • Improve project selection by taking a broader business process-based view
Course Content

Key facts


Course code:


5 days


Admission requirements:




Certificate upon successful completion

Course schedule sample one day

08:30 AM  -  10:00 AM  -  First Training Session
10:00 AM  -  10:15 AM  -  Coffee Break
10:15 AM  -  12:00 PM  -  Second Training Session
12:00 PM  -  12:15 PM  -  Coffee Break
12:15 PM  -  02:00 PM  -  Third Training Session
02:00 PM  -  03:00 PM  -  Lunch and Networking
Fees & whats included

Fees & what is included

Early bird 70 days before course start date Early bird 25 days before course start date Regular Course Fee
USD 3,400.- USD 3,900.- USD 4,400.-
USD 2,150.-
  • For early registrations special prices apply as outlined above.
  • All fees are exclusive of VAT. Tax Registration Number : 100312636200003.
  • Companies - register 2 participants for the same course and date and get one place free.
  • Only one type of discount can be applied to the same course & date registration.
  • For larger corporate clients there are special packages. Contact us for details.

At Atton Institute we do our best to ensure that all our courses and trainings are provided with the highest industry standards, are time efficient and praxis related, and bring the best education results. Our courses have the most up-to date info and secure the excellent course fee to value ratio quality.

Course Fee Includes

  • Extensive Workbook with Course Materials
  • Handouts and other Supporting Materials
  • Practical Examples and Various Case Studies
  • Quick Reference/Top Tips Guide
  • Professional & Experienced Instructor
  • Accelerated and Intensive Learning Techniques
  • Relationship Building within Course
  • Post Course Action Plan
  • Index of Additional Suggested Materials
  • Course Completion Certificate
Free Valet Parking
Coffee Breaks
Free WIFI access

Course certificate

Image for: Atton Institute Certificate

When would you like to start

Certified Advanced Business Process Management for Professionals - 19 Aug 2024 Dubai, UAE
Certified Advanced Business Process Management for Professionals - 25 Nov 2024 Dubai, UAE
Course Content

Course content

  • The Context of Business Process Management
    • BPM defined
    • Efficiency defined
    • BPM vs BPR vs BPI
    • Organizational complexities and the system transformation
    • The context of the value chain
    • The goal of BPM
    • The changing scope of BPM in the digital era
    • Major assumptions to BPM
  • BPM Value and Solutions
    • Improve/reduce formula
    • The impact of effectiveness, efficiency, adaptability, and quality on operational performance
    • Cost reduction and risk
    • Transparency into processes and operations
  • Business Process Management Drivers
    • Cost reduction initiatives
    • Increase in quality
    • Increase in productivity
    • Emerging competition
    • Risk management
    • Compliance initiatives
    • Next-generation process automation
    • Core system implementation
    • Innovation and growth
    • Post-merger and acquisition rationalization
    • Standardization initiatives
    • Major transformation programs
    • Establishment of a BPM Centre of Excellence
    • Increased agility, and
    • Speed or faster processes
  • The Mechanism of Implementing Business Process Management
    • Business process re-engineering
    • Evolutionary forms of change
    • Substantial discovery
    • Process benchmarking
    • Specialized BPMS applications
    • The top-down approach
    • The bottom-up approach
    • People-centric approach
    • IT-Centric approach
    • Case study: real case scenario
  • Business Process Management Life cycle
    • Basic BPM life cycle I: Document, Assess, Improve, Manage
    • BPM life cycle II: Vision, Design, Model, Execute and monitor, evaluate/Optimize
  • BPM Techniques
    • Cost Analysis
    • Critical to Quality
    • Cycle-time Analysis
    • Define Measure Analyze Design Verify (DMADV)
    • Define Measure Analyze Improve Control (DMAIC)
    • Failure Mode and Effect Analysis (FMEA)
    • Process Simulation
    • Value Stream
    • Other techniques
    • Case study: real case scenario 1
    • Case study: real case scenario 2
  • The New Era of Business Process
    • Beyond robotic process automation
    • The impact of autonomous multiagent systems on BPM
    • The impact of task automation
    • Mapping the new IT architecture
    • Identifying automation capabilities
    • Total cost of ownership (TCO)
    • Technology assessment in line with organizational objectives
    • Mapping the level of automation and its impact on the process
    • Case study: real case scenario
  • Business Process Management in Digital Transformation Project
    • The driving forces behind digital transformation
    • Technologies to consider for digital transformation
    • The impact of digitization and digitalization on business process and efficiency
    • The changing role of business process management in digital transformation projects
    • Case study: real case scenario
  • Operation Excellency: Integrating BPM With Lean Six Sigma
    • The concept of lean and six sigma
    • Lean principles: Reduce waste, and improve efficiency
    • Readiness evaluation
    • Six sigma’s main principles: reducing variation, controlling the process, and predictable output
    • Underlying concepts and methodology
    • Steps in Lean six sigma
    • The linkage with BPM
  • Business Process Governance & Centers of Excellence
    • Process Governance
    • Process Governance Models and Structures
    • Process Ownership
    • Center of Excellence
  • Process Measurement and Metrics
    • BPM and Process Measurement
    • BPM and Process Measurement: BSC, maturity models
    • Process Measurement at the Process Level: end-to-end, sub process, compliance
    • Process Measurement Techniques
    • Real case study scenario
  • Business Process Modeling Notation (BPMN)
    • Overview of BPMN Elements
    • The Business Process Diagram and its semantics
    • Three levels of BPMN
    • Group A BPMN Elements
    • Group B BPMN Elements
    • Exercises
  • Combining Six sigma and Lean methodologies
    • The 8 lean tools
    • The most common categories of waste
  • Agile Methodology for BPM
    • Agile values
    • Agile principles for BPM
    • Agile BPM delivery life cycle
    • Minimum viable product (MVP)
  • Putting It All Together
    • BPM life cycle: Vision, Design, Model, Execute and monitor, evaluate/Optimize.
    • Vision phase
    • Design Phase
    • Modeling Phase
    • Testing and design phase
    • Execution Phase
    • Monitoring Phase
    • Optimizing Phase
Participant insights

Participant insights

The course was highly beneficial for my job and career. This info will clearly give me the great support for my day-to-day tasks.
Muhammed A. (Senior Auditor)Auditing Company, Dubai.
What I have learned in the course was exactly what I was looking for. Highly clear and pragmatic with perfect guidelines on how to use it at my work.
Antony S. (Manager) Drilling Equipment Company, Abu Dhabi.
A very useful course that provided new insights in the customer behavior and definitely would help me with my communications with customers.
Mario A. (Business Owner) Boutique Shops, Dubai.
Great thanks – one of the best courses I have made.
Brian G. (Projects Coordinator) Events Management Company, Ras Al Khaimah.
Exciting and inspiring course. Helped me to see things differently and re-organize our customer service department.
Abbas H. (Company Manager) Project Engineering, Muscat.
Would really suggest the training to any professional who is in charge of customer care.
Jane A. (General Manager) Real Estate Company, Dubai.
The time spent at course was really enjoyable and useful. Easy to understand and I used part of knowledge the next day after training.
Samira K. (Sales Team) Car Rental, Abu Dhabi.
Was the real great overview on what I shall do to improve in the Customer Service in my business.
Syed H. (Company Owner) Data Storage Solutions, Dubai.
The info I received on the course is the surprise for me. Never though of such simple techniques which help to handle difficult customers conversations.
Gabriela H. (Manager) Call Center, Sharjah.
The training I have chosen was very useful and informative with a number of very useful points. Was well explained by the trainer.
Colin G. (General Manager) Safety Equipment, Riyadh.
The program was very explanatory and gave me a lot of points to re-think. Would sure make a difference to my work approach.
Gabriela Y. (Supervisor) Call Center, Kuwait.
Would recommend to my team members to attend the same course. It would positively help me to do my job better.
Udo C. ( Department Head) Heavy Machinery Maintenance, Abu Dhabi.
The time spent at the course was the excellent investment – a lot of useful and practical info. Exactly what I was looking for.
Idul R. (Supervisor Sales) Construction Materials, Umm Al Quwain.
It was great idea to join such training. Would be a definite backing in my career development. Thinking of taking more courses – on other subjects.
Cristina R. (Sales Coordinator) Retail Company, Dubai.
The training was a great mixture of information and practical aspects. The instructor was highly professional and the course was organized the excellent way.
Samaa J. (Projects Manager) IT Solutions, Oman.
I really liked the scope and the style of the training – very friendly, a lot of communication and highly informative.
Stefan L. (Client Relationships) Insurance Company, Doha.
It was a great idea to join such training. All members of our team shall complete it. A lot of new points and useful hints.
Burcu W. (Marketing Head) Corporate Banking, Abu Dhabi.
Was really pleased by the content of the course and qualifications of the instructors. Got a lot of useful points for my business.
Marty Z. (General Manager) Travel Company, Dubai.
Great trainer and perfect information materials. Was really worth to attend. A lot of insights and ideas on how to improve job performance.
Daniel D. (PR Officer) Private Hospital, Muscat.
As we were in the process of restructuring of our call center this training was just perfect for the time. Remarkable and valuable suggestions and solutions.
Joselito B. (Marketing Department) E-commerce, Dubai.
The course was very beneficial and practical for my duties. Handling complicated customers from now on would be easier. Great instructor. Perfect training venue.
Amira Z. (Sales Manager.) Designer Apparel, Abu Dhabi.
FAQ for Internal Part of the Courses:


We use the best and latest educational praxis. All of our courses and trainings are designed using our unique Atton LPI Learning Methodology© which guarantees the delivery of extensive knowledge over a short time period with an easy-to-understand approach. All course materials are absolutely unique and are the combination of fundamental and systematic knowledge, practical studies and real-life implementation elements.

We deliver in our 3- to 5-days trainings knowledge and skills which are commonly delivered over a much longer period of time – thus truly saving our participants time and money.

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If your aim is to obtain the most wide-ranging overview in a certain area of expertise, we commonly suggest that you choose one of our popular trainings in the relevant category. The popular trainings cover the widest scope in each area and for this reason they are greatly valued by our participants.

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There are various payment options – cheque, cash, and bank transfer. It is essential to note that the earlier you register, the larger the applicable discount on your admission fee.

For details on the available discounts and special training admission fees, please see the section “Course fees and discounts” on the course page.

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Professional, up-to-date expertise is one of the most powerful elements of success in the modern business and career environment.

Our Courses and Trainings are highly useful for business owners, management and employees at all levels and provide, in a highly effective way, current and solid professional development qualifications and skills combined with practical real-life essentials.

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Each training is repeated a certain number of times over the year, and thus you have the option to choose the most suitable date for you. If you wish to benefit from the option of a course fee discount, be sure to register in advance.

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