Certified Professional in Administration and Office Management Training Course in Dubai, UAE

Course overview

The role of an office manager is one of the most crucial in any organization. Being responsible for the proper coordination and alignment of internal operations, office manager faces numerous challenges, which are sometimes quite difficult to overcome. Professional administrator duties and responsibilities require advanced interpersonal communication, organizational and other office manager skills. This office management training course helps you to deal with any potential problem you may have in this position.

This Certified Administration and Office Management course will provide you with all the necessary skills required for a modern specialist, and you will get an accredited certification upon completion, which will help you with further professional development. Throughout the course, you will cover the most pressing topics you need to master, such as how to set up well-coordinated internal operations, improve your communication and organizational skills, level up your time and stress control, and deal with internal and external customers. The course in office management and administration is highly practice-oriented, and participants will spend the majority of the training sessions in practicing exercises and techniques, role-playing, and engaging in active discussions.

There is a myriad of objectives for this office management certificate, but the most important of them are as follows:

• Rethink your professional role as an office manager/administrator and realize your importance
• Improve your communication skills to better your relationships
• Master your handling of both internal and external customers
• Boost your productivity and apply the best time management techniques to your daily life
• Become a master of meeting planning and meeting etiquette
• Learn how to deal with stress no matter how intense a situation is

Who Should Attend

• Junior Managers
• Secretaries
• Administrators
• Receptionist
• Supervisors
• Administrative Assistants
• Administration Officers
• Personal assistants
• Support Staff
• Office Managers
• Anyone who wants to work in administration and office management

What will you gain

• Become a better and more efficient office manager
• Know how to deal with the day-to-day challenges of a modern administrator
• Launch the process of your professional and personal development
• Grasp the fundamentals of Emotional Intelligence and its importance
• Know how to behave with people of different seniority levels
• Learn the essentials of business and meeting etiquette
• Practice handling complaints and improving your overall customer service
• Polish your writing and phone etiquette with proven techniques
• Improve the maintenance of office systems such as data management and filing
• Explore techniques like GTD that will help you to get things done
• Delve into financial essentials, including handling invoicing and petty cash

Course content

• The role of the office manager or administrator
  • Perception versus reality
  • Office management and administration skills overview
  • Understanding your organization - Structure vs. culture.
  • Fundamentals of team management
• Effective interpersonal communication
  • Advancing your verbal communication skills
  • Understanding and using body language in daily life
  • Building excellent relationships with colleagues
  • Working with senior management
  • Win-Win negotiations with suppliers (internal and external) - Principles, planning, tactics
  • Presenting your ideas and influencing others: how to deliver your thoughts with impact
• Protocol and business etiquette
  • Principles of business etiquette
  • Dealing with different personality types at work
  • Dealing with different cultures
  • Coping with office politics and gossip
• Dealing with visitors and improving customer service
  • Meeting and greeting guests of different seniority levels
  • Servicing internal and external customers
  • Phone communication - phone etiquette
  • Being an effective gatekeeper
• Written communication
  • Effective business writing and writing etiquette
  • Business report writing
  • Taking dictation and meeting minutes
• Boosting productivity
  • Effectiveness versus efficiency
  • How to find and eliminate inefficiencies in your office
  • Step-by-step guide - Simplification of work processes
  • Best practices to be more productive
• Office work and file management
  • Creating efficient workflow systems
  • Creating and maintaining office systems such as data management and filing
  • Document control - Data/records management
  • Actual plan for how to organize your file management properly
• Effective time and stress management
  • Identifying causes of stress - Recognizing how stress and feelings affect performance
  • Proven practices to deal with stress effectively
  • Developing your planning skills
  • Diary management and calendar management
  • Managing interruptions - How to be prepared for changes and surprises
  • Techniques to improve: problem solving, multitasking, and dealing with complexity
  • Handling requests and conflicting priorities
• Organizational skills
  • Fundamental GTD principles
  • Organizing professional meetings
  • Party planning
  • Travel arrangements
  • Tradeshows
  • Appointment booking and arranging interviews
  • Sourcing office supplies
  • Household tasks
  • Shopping
• Confidentiality guidelines
  • Your confidentiality duty
  • Keeping data secure
  • Key points you should be aware of
  • What to do in sticky situations
• Bookkeeping
  • Fundamentals of Financial & Managerial Accounting
  • Taxes
  • Invoicing/Petty Cash
• Going the extra mile
  • Social media management
  • Carrying out background research and presenting your findings
  • Creating your mission, goals, and motivating yourself to put in extra effort