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Successful Sales in Premium & Luxury Segments
Successful Sales in Premium & Luxury Segments
Course overview

Course overview

Selling in the premium and Luxury market segments is about knowing your customers and what they really expect. Consumers of luxury brands are ready to pay more; however, this is linked with higher expectations than those of average consumers. They are more sophisticated and sensitive, and specifically more demanding, than typical customers. They do not tolerate poor service or the classic aggressive sales techniques.

This professional luxury and premium sales training course focuses on the significance and specifics of selling in the luxury market and the best practise for achieving an outstanding client experience. The course takes you on a journey from initial product presentation all the way to the after-sales activities. Upon completion of the course, you will be able to focus on the proper elements of building Premium customer relationships and thus increase your customer base, reduce client objections, and manage your marketing and sales with an approach that builds a sustainable existing client base and secures your prospect flow.

Some of the key points that you study on this Atton Institute training course include new ideas and tips on how to:

  • Rethink and re-explore the reasons why people buy luxury goods and services
  • Understand the rules of establishing strong customer relationships with ease
  • Grasp the best techniques for Successful Sales performance in the Premium Segment
  • Get certified expertise on and mastery of luxury sales in a multicultural environment
  • Possess a professional overview of the steps to take to achieve higher sales figures
Course Content

Course content

DAY ONE

  • What is Selling? – Fundamentals and the right attitude for Superb Sales Performance
  • The Sales Cycle & understanding why you’re Selling – setting the correct Motives
  • Defining and understanding Luxury Market Segments and the Vital Details
  • Setting the Right Boundaries between the Mass, Premium and Luxury Market Segments
  • What Premium and Luxury means for Customers – Expectations and Values
  • Modern Professional Trends which Change the Definition of Luxury

DAY TWO

  • Knowing Clients’ Motivations for buying Premium and Luxury Goods and Services
  • Customer-focused Approach and Excellent Service as a Powerful Selling Tool
  • Hot list of Characteristics that Modern Sales Professionals are obliged to have
  • Key Skills to Master for Building Successful Client Relationships
  • Luxury Brand Representative – what it Means and the Requirements to be met
  • Emotional, Functional and Aesthetic aspects in the World of Luxury Service

DAY THREE

  • Appeal, Understand, Rapport and & the 7 Cs for the ultimate Customer Experience
  • Relationship-Oriented Approach for High Sales Performance in the Luxury Segment
  • Strengthening Techniques for the Buyer Relationship in the Premium Segment
  • Psychological Essentials which are Necessary to achieve Successful Sales
  • How Consumer Behaviour Changes and what you Need to Know about it
  • Effective Self-management: Knowing and Applying Professional Techniques
What will you gain

What will you gain

Upon completion of this intensive sales training course provided by Atton Institute, participants gain the following knowledge and skills:

  • Know the specifics of sales in the luxury market segments and how to build client relations
  • Boost successful Sales performance by applying powerful psychological principles
  • Understand how building client relationships helps you develop your business base
  • Attain new sales using certified and proven professional prospecting techniques
  • Overcome objectives and buyer resistance to close additional highly successful sales
  • Create such an environments in which people buy so that the product sells by itself
  • Reveal the secrets that motivate people to buy luxury and premium products and services
  • Study how to interact with VIP and Premium customers in a multicultural environment
  • Achieve more repeat business and increase business recommendations and referrals
  • Develop outstanding professional communication and customer service management skills
  • Enhance existing customer relationships and significantly increase your sales performance
FAQ for Internal Part of the Courses:

FAQ

We use the best and latest educational praxis. All of our courses and trainings are designed using our unique Atton LPI Learning Methodology© which guarantees the delivery of extensive knowledge over a short time period with an easy-to-understand approach. All course materials are absolutely unique and are the combination of fundamental and systematic knowledge, practical studies and real-life implementation elements.

We deliver in our 2- and 3-day trainings knowledge and skills which are commonly delivered over a much longer period of time – thus truly saving our participants time and money.

Each course has a comprehensive description and content breakdown, which means you can easily check how a certain training may fit your expectations and requirements.

If your aim is to obtain the most wide-ranging overview in a certain area of expertise, we commonly suggest that you choose one of our popular trainings in the relevant category. The popular trainings cover the widest scope in each area and for this reason they are greatly valued by our participants.

If you need help in choosing the best course for you, please get in touch with our STUDENTS SUPPORT DEPARTMENT.

There are various payment options – cheque, cash, and bank transfer. It is essential to note that the earlier you register, the larger the applicable discount on your admission fee.

For details on the available discounts and special training admission fees, please see the section “Course fees and discounts” on the course page.

Each course participant obtains the Atton Institute Course Completion Certificate, which is protected by means of several authentication elements. Each Atton Course Certificate can be additionally verified by contacting our administrative office or via the special online authenticity check system on our website.

Professional, up-to-date expertise is one of the most powerful elements of success in the modern business and career environment.

Our Courses and Trainings are highly useful for business owners, management and employees at all levels and provide, in a highly effective way, current and solid professional development qualifications and skills combined with practical real-life essentials.

  • Choose your course (feel free to get in touch with us for support).
  • Select the desired date and location of the course.
  • Proceed with course registration (online or via e-mail or phone).
  • Upon registration, you will receive invoice to finalize the registration.
  • Upon payment of the Admission Fee, your course registration is completed.

Each training is repeated a certain number of times over the year, and thus you have the option to choose the most suitable date for you. If you wish to benefit from the option of a course fee discount, be sure to register in advance.

Course Content

Key facts

 

Course code:
CO-2651

 

Duration:
3 days

 

Course category:

 

Admission requirements:
None

 

Note:

 

Endorsement:
Certificate upon successful completion

Course schedule sample one day

09:00 AM  -  10:30 AM  -  First Training Session
10:30 AM  -  10:45 AM  -  Coffee Break
10:45 AM  -  12:15 PM  -  Second Training Session
12:15 PM  -  1:15 PM  -  Networking Lunch
1:15 PM  -  2:45 PM  -  Third Training Session
2:45 PM  -  3:00 PM  -  Coffee Break
3:00 PM  -  4:30 PM  -  Final Training Session
4:30 PM  -  5:00 PM  -  Day Summary and Q&A
Fees & whats included

Fees & what is included

Early bird 65 days before course start date Early bird 40 days before course start date Regular Course Fee
USD 2,790.- USD 2,990.- USD 3,300.-
  • For early registrations special prices apply as outlined above.
  • The regular, special and early bird courses fees include the applicable 5% VAT.
  • Companies - register 2 participants for the same course and date and get one place free.
  • Only one type of discount can be applied to the same course & date registration.
  • For larger corporate clients there are special packages. Contact us for details.

At Atton Institute we do our best to ensure that all our courses and trainings are provided with the highest industry standards, are time efficient and praxis related, and bring the best education results. Our courses have the most up-to date info and secure the excellent course fee to value ratio quality.

Course Fee Includes

  • Extensive Workbook with Course Materials
  • Handouts and other Supporting Materials
  • Practical Examples and Various Case Studies
  • Quick Reference/Top Tips Guide
  • Professional & Experienced Instructor
  • Accelerated and Intensive Learning Techniques
  • Relationship Building within Course
  • Post Course Action Plan
  • Index of Additional Suggested Materials
  • Course Completion Certificate
Free Valet Parking
Coffee Breaks
Lunch
Free WIFI access

Course certificate

Image for: Atton Institute Certificate

When would you like to start

01 Aug 2018, Singapore Register Now
28 Aug 2018, Dubai, UAE Register Now
16 Dec 2018, Dubai, UAE Register Now
Participant insights

Participant insights

The course was highly beneficial for my job and career. This info will clearly give me the great support for my day-to-day tasks.
Muhammed A. (Senior Auditor)Auditing Company, Dubai.
What I have learned in the course was exactly what I was looking for. Highly clear and pragmatic with perfect guidelines on how to use it at my work.
Antony S. (Manager) Drilling Equipment Company, Abu Dhabi.
A very useful course that provided new insights in the customer behavior and definitely would help me with my communications with customers.
Mario A. (Business Owner) Boutique Shops, Dubai.
Great thanks – one of the best courses I have made.
Brian G. (Projects Coordinator) Events Management Company, Ras Al Khaimah.
Exciting and inspiring course. Helped me to see things differently and re-organize our customer service department.
Abbas H. (Company Manager) Project Engineering, Muscat.
Would really suggest the training to any professional who is in charge of customer care.
Jane A. (General Manager) Real Estate Company, Dubai.
The time spent at course was really enjoyable and useful. Easy to understand and I used part of knowledge the next day after training.
Samira K. (Sales Team) Car Rental,Abu Dhabi.
Was the real great overview on what I shall do to improve in the Customer Service in my business.
Syed H. (Company Owner) Data Storage Solutions, Dubai.
The info I received on the course is the surprise for me. Never though of such simple techniques which help to handle difficult customers conversations.
Gabriela H. (Manager) Call Center, Sharjah.
The training I have chosen was very useful and informative with a number of very useful points. Was well explained by the trainer.
Colin G. (General Manager) Safety Equipment, Riyadh.
The program was very explanatory and gave me a lot of points to re-think. Would sure make a difference to my work approach.
Gabriela Y. (Supervisor) Call Center,Kuwait.
Would recommend to my team members to attend the same course. It would positively help me to do my job better.
Udo C. ( Department Head) Heavy Machinery Maintenance, Abu Dhabi.
The time spent at the course was the excellent investment – a lot of useful and practical info. Exactly what I was looking for.
Idul R. (Supervisor Sales) Construction Materials,Umm Al Quwain.
It was great idea to join such training. Would be a definite backing in my career development. Thinking of taking more courses – on other subjects.
Cristina R. (Sales Coordinator) Retail Company, Dubai.
The training was a great mixture of information and practical aspects. The instructor was highly professional and the course was organized the excellent way.
Samaa J. (Projects Manager) IT Solutions, Oman.
I really liked the scope and the style of the training – very friendly, a lot of communication and highly informative.
Stefan L. (Client Relationships) Insurance Company, Doha.
It was a great idea to join such training. All members of our team shall complete it. A lot of new points and useful hints.
Burcu W. (Marketing Head) Corporate Banking, Abu Dhabi.
Was really pleased by the content of the course and qualifications of the instructors. Got a lot of useful points for my business.
Marty Z. (General Manager) Travel Company, Dubai.
Great trainer and perfect information materials. Was really worth to attend. A lot of insights and ideas on how to improve job performance.
Daniel D. (PR Officer) Private Hospital, Muscat.
As we were in the process of restructuring of our call center this training was just perfect for the time. Remarkable and valuable suggestions and solutions.
Joselito B. (Marketing Department) E-commerce, Dubai.
The course was very beneficial and practical for my duties. Handling complicated customers from now on would be easier. Great instructor. Perfect training venue.
Amira Z. (Sales Manager.) Designer Apparel, Abu Dhabi.