Professional Business Correspondence
Professional Business Correspondence
Course overview

Course overview

Nowadays we observe immense innovations which also influence even apparently unshakable pillars of life, such as business correspondence. Modern business correspondence includes much more than just letters, email, and memos, which we get accustomed to. Text messages, social media messages, online chats, messengers, reports, online proposals, video messages, etc. have become an integral part of the way we communicate in the business environment.

Business correspondence is the most common and trusted way to communicate with people within the organization, with other organizations, and with customers. Thus, business writing is vital for your thriving and prominent career, no matter what position you have. This business correspondence training course helps you to master every element you use to communicate daily, starting from effective emails and memos and ending with sophisticated proposals, online text, video messages, etc. On this course, you cover all types of business letters, overcome ‘writer’s block,’ get acquainted with best styles of writing and know how to use each style to get results you want from your writing in the most efficient way.

Throughout this business writing training course, you will gain highly practical and relevant knowledge, such as:

  • Know how and when you should use different types of business correspondence
  • Refine your writing with proven tactics that let your e-mails and letters stand out
  • Know insights of all types of business letters: sales letters, order letters, follow-up letters, etc.
  • Explore how to get people to act – turn business correspondence into your secret weapon
  • Master the modern business correspondence, such as social media, SMS, messengers and more.
Course Content

Course content

DAY 1 23 Dec 2018

  • Review the Insights of Modern Business Correspondence
  • Formal and Informal Message – How not to Cross the Line of Formality
  • Find Your Voice – Make Your Written Correspondence Unique
  • Writing Specifications Under Consideration of “To Whom” Component
  • Master the Different Types of Business Letters to Get Best Results
  • Proven Techniques to Write Outstanding Memorandums & Letters
  • Email Fundamentals and Structure – Essentials that are Often Overlooked
  • Email Sensitive Issues - How to Reply to Complains, Say No, Get People to Respond, etc.

DAY 2 24 Dec 2018

  • Creating Reports in Accordance with the Globally Accepted Standards
  • Write Business Proposals that Always Get a Reply You Expect
  • Meeting Agendas and Follow-Ups – Make Meetings Useful and Efficient!
  • Let Your Written Texts Speak for You – How to Deliver Outstanding Messages
  • Use Social Media as an Advanced Business Communication Tool
  • Messengers – Bring Your Multichannel Correspondence to the Next Level
  • Exploring the Nuances and Pitfalls of Modern Communication
  • Personal Plan on Implementing the Knowledge Gained on the Course
What will you gain

What will you gain

In this intensive and highly practical course, you will study various business correspondence techniques and rules which will greatly help you in your workplace, including:

  • Better identify your audience and tailor your message to them
  • Learn how to switch between informal and formal styles skillfully
  • Overcome the fear of the blank page and learn how to start more effectively
  • Write business letters that meet all international standards
  • Master effective email writing to achieve clarity and successful communication
  • Boost your professionalism and get the opportunity to stand out at work
  • Write clear memos and reports that deliver tangible results
  • Use social media messages and messengers with maximum efficiency
  • Know out the common faults in business writing and how to avoid them
  • Learn how to compose messages that deliver the desired outcome
  • Create business proposals that stand out from the competition
FAQ for Internal Part of the Courses:


We use the best and latest educational praxis. All of our courses and trainings are designed using our unique Atton LPI Learning Methodology© which guarantees the delivery of extensive knowledge over a short time period with an easy-to-understand approach. All course materials are absolutely unique and are the combination of fundamental and systematic knowledge, practical studies and real-life implementation elements.

We deliver in our 2- and 3-day trainings knowledge and skills which are commonly delivered over a much longer period of time – thus truly saving our participants time and money.

Each course has a comprehensive description and content breakdown, which means you can easily check how a certain training may fit your expectations and requirements.

If your aim is to obtain the most wide-ranging overview in a certain area of expertise, we commonly suggest that you choose one of our popular trainings in the relevant category. The popular trainings cover the widest scope in each area and for this reason they are greatly valued by our participants.

If you need help in choosing the best course for you, please get in touch with our STUDENTS SUPPORT DEPARTMENT.

There are various payment options – cheque, cash, and bank transfer. It is essential to note that the earlier you register, the larger the applicable discount on your admission fee.

For details on the available discounts and special training admission fees, please see the section “Course fees and discounts” on the course page.

Each course participant obtains the Atton Institute Course Completion Certificate, which is protected by means of several authentication elements. Each Atton Course Certificate can be additionally verified by contacting our administrative office or via the special online authenticity check system on our website.

Professional, up-to-date expertise is one of the most powerful elements of success in the modern business and career environment.

Our Courses and Trainings are highly useful for business owners, management and employees at all levels and provide, in a highly effective way, current and solid professional development qualifications and skills combined with practical real-life essentials.

  • Choose your course (feel free to get in touch with us for support).
  • Select the desired date and location of the course.
  • Proceed with course registration (online or via e-mail or phone).
  • Upon registration, you will receive invoice to finalize the registration.
  • Upon payment of the Admission Fee, your course registration is completed.

Each training is repeated a certain number of times over the year, and thus you have the option to choose the most suitable date for you. If you wish to benefit from the option of a course fee discount, be sure to register in advance.

Course Content

Key facts


Course code:


2 days


Admission requirements:


Certificate upon successful completion

Course schedule sample one day

09:00 AM  -  10:30 AM  -  First Training Session
10:30 AM  -  10:45 AM  -  Coffee Break
10:45 AM  -  12:15 PM  -  Second Training Session
12:15 PM  -  1:15 PM  -  Networking Lunch
1:15 PM  -  2:45 PM  -  Third Training Session
2:45 PM  -  3:00 PM  -  Coffee Break
3:00 PM  -  4:30 PM  -  Final Training Session
4:30 PM  -  5:00 PM  -  Day Summary and Q&A
Fees & whats included

Fees & what is included

Early bird 65 days before course start date Early bird 40 days before course start date Regular Course Fee
USD 1,990.- USD 2,090.- USD 2,300.-
  • For early registrations special prices apply as outlined above.
  • The regular, special and early bird courses fees include the applicable 5% VAT.
  • Companies - register 2 participants for the same course and date and get one place free.
  • Only one type of discount can be applied to the same course & date registration.
  • For larger corporate clients there are special packages. Contact us for details.

At Atton Institute we do our best to ensure that all our courses and trainings are provided with the highest industry standards, are time efficient and praxis related, and bring the best education results. Our courses have the most up-to date info and secure the excellent course fee to value ratio quality.

Course Fee Includes

  • Extensive Workbook with Course Materials
  • Handouts and other Supporting Materials
  • Practical Examples and Various Case Studies
  • Quick Reference/Top Tips Guide
  • Professional & Experienced Instructor
  • Accelerated and Intensive Learning Techniques
  • Relationship Building within Course
  • Post Course Action Plan
  • Index of Additional Suggested Materials
  • Course Completion Certificate
Free Valet Parking
Coffee Breaks
Free WIFI access

Course certificate

Image for: Atton Institute Certificate

When would you like to start

23 Dec 2018, Dubai, UAE Register Now
11 Feb 2019, Berlin Register Now
10 Mar 2019, Dubai, UAE Register Now
07 Jul 2019, Dubai, UAE Register Now
01 Aug 2019, Berlin Register Now
13 Nov 2019, Dubai, UAE Register Now
Participant insights

Participant insights

The course was highly beneficial for my job and career. This info will clearly give me the great support for my day-to-day tasks.
Muhammed A. (Senior Auditor)Auditing Company, Dubai.
What I have learned in the course was exactly what I was looking for. Highly clear and pragmatic with perfect guidelines on how to use it at my work.
Antony S. (Manager) Drilling Equipment Company, Abu Dhabi.
A very useful course that provided new insights in the customer behavior and definitely would help me with my communications with customers.
Mario A. (Business Owner) Boutique Shops, Dubai.
Great thanks – one of the best courses I have made.
Brian G. (Projects Coordinator) Events Management Company, Ras Al Khaimah.
Exciting and inspiring course. Helped me to see things differently and re-organize our customer service department.
Abbas H. (Company Manager) Project Engineering, Muscat.
Would really suggest the training to any professional who is in charge of customer care.
Jane A. (General Manager) Real Estate Company, Dubai.
The time spent at course was really enjoyable and useful. Easy to understand and I used part of knowledge the next day after training.
Samira K. (Sales Team) Car Rental, Abu Dhabi.
Was the real great overview on what I shall do to improve in the Customer Service in my business.
Syed H. (Company Owner) Data Storage Solutions, Dubai.
The info I received on the course is the surprise for me. Never though of such simple techniques which help to handle difficult customers conversations.
Gabriela H. (Manager) Call Center, Sharjah.
The training I have chosen was very useful and informative with a number of very useful points. Was well explained by the trainer.
Colin G. (General Manager) Safety Equipment, Riyadh.
The program was very explanatory and gave me a lot of points to re-think. Would sure make a difference to my work approach.
Gabriela Y. (Supervisor) Call Center, Kuwait.
Would recommend to my team members to attend the same course. It would positively help me to do my job better.
Udo C. ( Department Head) Heavy Machinery Maintenance, Abu Dhabi.
The time spent at the course was the excellent investment – a lot of useful and practical info. Exactly what I was looking for.
Idul R. (Supervisor Sales) Construction Materials, Umm Al Quwain.
It was great idea to join such training. Would be a definite backing in my career development. Thinking of taking more courses – on other subjects.
Cristina R. (Sales Coordinator) Retail Company, Dubai.
The training was a great mixture of information and practical aspects. The instructor was highly professional and the course was organized the excellent way.
Samaa J. (Projects Manager) IT Solutions, Oman.
I really liked the scope and the style of the training – very friendly, a lot of communication and highly informative.
Stefan L. (Client Relationships) Insurance Company, Doha.
It was a great idea to join such training. All members of our team shall complete it. A lot of new points and useful hints.
Burcu W. (Marketing Head) Corporate Banking, Abu Dhabi.
Was really pleased by the content of the course and qualifications of the instructors. Got a lot of useful points for my business.
Marty Z. (General Manager) Travel Company, Dubai.
Great trainer and perfect information materials. Was really worth to attend. A lot of insights and ideas on how to improve job performance.
Daniel D. (PR Officer) Private Hospital, Muscat.
As we were in the process of restructuring of our call center this training was just perfect for the time. Remarkable and valuable suggestions and solutions.
Joselito B. (Marketing Department) E-commerce, Dubai.
The course was very beneficial and practical for my duties. Handling complicated customers from now on would be easier. Great instructor. Perfect training venue.
Amira Z. (Sales Manager.) Designer Apparel, Abu Dhabi.