Master in Verbal & Non-verbal Communication Crash Course In-House Training Course

Course overview

One of the central elements of professional success is the ability to effectively Communicate, both verbally and non-verbally. This skill shapes our interactions with others in the business world as well as our interpersonal relationships and defines our psychological well-being. Understanding the different aspects of Communication and its roles in our lives is a major step towards improving your confidence and reaching your targets.

This crash course provides all the fundamentals for you to gain Mastery of Verbal and Non-verbal Communication skills and will take your professional life to the next level. Effective interaction techniques help you to achieve your goals and provide professional comfort in your environment via improved ability to perceive and interpret different information. After completing this course, your competence in expressing your thoughts and ideas will immensely increase, which in turn will strengthen your professional interactions and all sorts of Business Communication.

Master your interpersonal Communication skills to perfection using the unique knowledge provided at this highly praxis-related training course of the Atton Institute and gain such skills as:

• Improve your professional skills to reach a new level of Business Communication
• Use the best and most powerful interpersonal Communication skills to achieve your goals
• Master the body language and Voice necessary to deliver a message with maximum impact
• Know how to handle various objections using both Verbal and Non-verbal channels
• Possess certified Mastery in impactful face-to-face and public speech techniques

Who Should Attend

• Administrative Staff
• Receptionists
• Front Desk Personnel
• Marketing and Sales Personnel
• Managers of all levels
• All business professionals who want to achieve their goals with the help of communication
• Professionals who deal with a lot of business communication daily

What will you gain

Once you have completed this executive level 2-day training course from Atton Institute, you will enhance your skills and be able to:

• Give your career a powerful boost by establishing strong professional relations
• Obtain a variety of effective tips that can be implemented on a day-to-day basis
• Improve your professionalism and get to the mastery level in business communication
• Learn the different personal communication & listening styles and discover your own
• Know and utilize the power of your body language and better understand that of others
• Obtain certified knowledge and skills on effective interpersonal communication
• Study the right implementation of verbal and non-verbal characteristics and essentials
• Improve your results and achievements through powerful listening and verbal skills
• Get the results you want via profound understanding of the other party's messages
• Advance your business communication skills to deal with your colleagues at all levels
• Upsurge your interpersonal communication skills to build trust and confidence

Course content

• Introducing to the World of Modern Communication
  • Reviewing the short history of communication and its evolution
  • Exploring communication styles and models
  • Key barriers and the most efficient ways to scale them down
  • Difficulties of cross-cultural communication due to world globalization
• Importance of Effective Communication for Personal, Career and Business Success
  • Revealing the factors affecting communication
  • Breaking down the myths of communication
  • Ensuring effective two-way communication – shortest way to success
• Verbal Communication Skills – Embracing the Most Crucial Points & Techniques
  • Learning how to listen to become the great communicator
  • Focusing – bring a conversation into required zone with ease
  • Encouragers, paraphrasing and summarising
  • Questioning techniques and strategies – initiate new level of communication
  • Healthy Confrontation as the effective way to bring different points together
  • Key rules to follow – friendly approach, be clear, know what you say, quality vs quantity
• Mastering Non-Verbal Communication Skills
  • Mastering body language – communicate efficiently before saying even a word
    • Crucial elements and components of non-verbal communication
    • How much you can achieve with body language?
    • Practicing the most efficient techniques
  • Observation skills and paying attention to the right points
  • Attending behaviour and empathy – encourage clients to talk and build relationship easily
• Essentials of Face-to-face communication and Public Speaking
  • The Nuances of Face-To-Face Communication
    • Body language – what aspects you should focus during the tete-a-tete
    • Adjusting your tone of voice accordingly
    • The key aspects to pay attention at
  • Specificity of Public Communication
    • Key characteristics great presenters have
    • Importance of the initial planning and knowing your audience
    • Planning and following the main structure of your presentation
    • Making your presentation convincing and enjoyably
    • Using the right type of visual aids
    • Handling questions and answers with ease
    • Specificity of Public Communication
• The Listening – The Easiest and Most Difficult Skill at the Same Time to Master
  • Active Listening – understanding what other people are really trying to say
  • Reflective listening and how to apply it
  • Common listening problems – understanding and handling
  • Guidelines for effective listening & professionals’ techniques
• Objections, Negotiations, Conflicts and other Cases when Something Goes Wrong
  • How to reveal the correct reasons of dissatisfaction?
  • Practicing and mastering the objection-handling techniques and methods
  • Top scripts to handle most common objections and conflicts
  • Building the best relationships out of difficult situations with right techniques
• Combining Verbal & Non-verbal Communications Skills into the Perfect Mix
  • Visual, Verbal and Vocal and the right balance of it for different scenarios
  • Do’s and don’ts for effective communication
  • Best practices to implement the course knowledge into life