Master in Verbal & Non-verbal Communication Crash Course

Master in Verbal & Non-verbal Communication Crash Course In-House Training Course

Course overview

Course overview

One of the central elements of professional success is the ability to effectively Communicate, both verbally and non-verbally. This skill shapes our interactions with others in the business world as well as our interpersonal relationships and defines our psychological well-being. Understanding the different aspects of Communication and its roles in our lives is a major step towards improving your confidence and reaching your targets.

This crash course provides all the fundamentals for you to gain Mastery of Verbal and Non-verbal Communication skills and will take your professional life to the next level. Effective interaction techniques help you to achieve your goals and provide professional comfort in your environment via improved ability to perceive and interpret different information. After completing this course, your competence in expressing your thoughts and ideas will immensely increase, which in turn will strengthen your professional interactions and all sorts of Business Communication.

Master your interpersonal Communication skills to perfection using the unique knowledge provided at this highly praxis-related training course of the Atton Institute and gain such skills as:

  • Improve your professional skills to reach a new level of Business Communication
  • Use the best and most powerful interpersonal Communication skills to achieve your goals
  • Master the body language and Voice necessary to deliver a message with maximum impact
  • Know how to handle various objections using both Verbal and Non-verbal channels
  • Possess certified Mastery in impactful face-to-face and public speech techniques
Who Should Attend

Who Should Attend

  • Administrative Staff
  • Receptionists
  • Front Desk Personnel
  • Marketing and Sales Personnel
  • Managers of all levels
  • All business professionals who want to achieve their goals with the help of communication
  • Professionals who deal with a lot of business communication daily
What will you gain

What will you gain

Once you have completed this executive level 2-day training course from Atton Institute, you will enhance your skills and be able to:

  • Give your career a powerful boost by establishing strong professional relations
  • Obtain a variety of effective tips that can be implemented on a day-to-day basis
  • Improve your professionalism and get to the mastery level in business communication
  • Learn the different personal communication & listening styles and discover your own
  • Know and utilize the power of your body language and better understand that of others
  • Obtain certified knowledge and skills on effective interpersonal communication
  • Study the right implementation of verbal and non-verbal characteristics and essentials
  • Improve your results and achievements through powerful listening and verbal skills
  • Get the results you want via profound understanding of the other party's messages
  • Advance your business communication skills to deal with your colleagues at all levels
  • Upsurge your interpersonal communication skills to build trust and confidence
Course Content

Key facts


Course code:


3 days


Course category:


Admission requirements:




Certificate upon successful completion

Course schedule sample one day

08:30 AM  -  10:00 AM  -  First Training Session
10:00 AM  -  10:15 AM  -  Coffee Break
10:15 AM  -  12:00 PM  -  Second Training Session
12:00 PM  -  12:15 PM  -  Coffee Break
12:15 PM  -  02:00 PM  -  Third Training Session
02:00 PM  -  03:00 PM  -  Lunch and Networking
Fees & whats included

Fees & what is included

For the group bookings and special discounts please contact

Admissions Director – Vlad Podolyak

+971 52 684 7088

Vlad Podolyak
  • For early registrations special prices apply as outlined above.
  • All fees are exclusive of VAT. Tax Registration Number : 100312636200003.
  • Companies - register 2 participants for the same course and date and get one place free.
  • Only one type of discount can be applied to the same course & date registration.
  • For larger corporate clients there are special packages. Contact us for details.

At Atton Institute we do our best to ensure that all our courses and trainings are provided with the highest industry standards, are time efficient and praxis related, and bring the best education results. Our courses have the most up-to date info and secure the excellent course fee to value ratio quality.

Course Fee Includes

  • Extensive Workbook with Course Materials
  • Handouts and other Supporting Materials
  • Practical Examples and Various Case Studies
  • Quick Reference/Top Tips Guide
  • Professional & Experienced Instructor
  • Accelerated and Intensive Learning Techniques
  • Relationship Building within Course
  • Post Course Action Plan
  • Index of Additional Suggested Materials
  • Course Completion Certificate
Free Valet Parking
Coffee Breaks
Free WIFI access

Course certificate

Image for: Atton Institute Certificate
Course Content

Course content

  • Introducing to the World of Modern Communication
    • Reviewing the short history of communication and its evolution
    • Exploring communication styles and models
    • Key barriers and the most efficient ways to scale them down
    • Difficulties of cross-cultural communication due to world globalization
  • Importance of Effective Communication for Personal, Career and Business Success
    • Revealing the factors affecting communication
    • Breaking down the myths of communication
    • Ensuring effective two-way communication – shortest way to success
  • Verbal Communication Skills – Embracing the Most Crucial Points & Techniques
    • Learning how to listen to become the great communicator
    • Focusing – bring a conversation into required zone with ease
    • Encouragers, paraphrasing and summarising
    • Questioning techniques and strategies – initiate new level of communication
    • Healthy Confrontation as the effective way to bring different points together
    • Key rules to follow – friendly approach, be clear, know what you say, quality vs quantity
  • Mastering Non-Verbal Communication Skills
    • Mastering body language – communicate efficiently before saying even a word
      • Crucial elements and components of non-verbal communication
      • How much you can achieve with body language?
      • Practicing the most efficient techniques
    • Observation skills and paying attention to the right points
    • Attending behaviour and empathy – encourage clients to talk and build relationship easily
  • Essentials of Face-to-face communication and Public Speaking
    • The Nuances of Face-To-Face Communication
      • Body language – what aspects you should focus during the tete-a-tete
      • Adjusting your tone of voice accordingly
      • The key aspects to pay attention at
    • Specificity of Public Communication
      • Key characteristics great presenters have
      • Importance of the initial planning and knowing your audience
      • Planning and following the main structure of your presentation
      • Making your presentation convincing and enjoyably
      • Using the right type of visual aids
      • Handling questions and answers with ease
      • Specificity of Public Communication
  • The Listening – The Easiest and Most Difficult Skill at the Same Time to Master
    • Active Listening – understanding what other people are really trying to say
    • Reflective listening and how to apply it
    • Common listening problems – understanding and handling
    • Guidelines for effective listening & professionals’ techniques
  • Objections, Negotiations, Conflicts and other Cases when Something Goes Wrong
    • How to reveal the correct reasons of dissatisfaction?
    • Practicing and mastering the objection-handling techniques and methods
    • Top scripts to handle most common objections and conflicts
    • Building the best relationships out of difficult situations with right techniques
  • Combining Verbal & Non-verbal Communications Skills into the Perfect Mix
    • Visual, Verbal and Vocal and the right balance of it for different scenarios
    • Do’s and don’ts for effective communication
    • Best practices to implement the course knowledge into life
Participant insights

Participant insights

The course was highly beneficial for my job and career. This info will clearly give me the great support for my day-to-day tasks.
Muhammed A. (Senior Auditor)Auditing Company, Dubai.
What I have learned in the course was exactly what I was looking for. Highly clear and pragmatic with perfect guidelines on how to use it at my work.
Antony S. (Manager) Drilling Equipment Company, Abu Dhabi.
A very useful course that provided new insights in the customer behavior and definitely would help me with my communications with customers.
Mario A. (Business Owner) Boutique Shops, Dubai.
Great thanks – one of the best courses I have made.
Brian G. (Projects Coordinator) Events Management Company, Ras Al Khaimah.
Exciting and inspiring course. Helped me to see things differently and re-organize our customer service department.
Abbas H. (Company Manager) Project Engineering, Muscat.
Would really suggest the training to any professional who is in charge of customer care.
Jane A. (General Manager) Real Estate Company, Dubai.
The time spent at course was really enjoyable and useful. Easy to understand and I used part of knowledge the next day after training.
Samira K. (Sales Team) Car Rental, Abu Dhabi.
Was the real great overview on what I shall do to improve in the Customer Service in my business.
Syed H. (Company Owner) Data Storage Solutions, Dubai.
The info I received on the course is the surprise for me. Never though of such simple techniques which help to handle difficult customers conversations.
Gabriela H. (Manager) Call Center, Sharjah.
The training I have chosen was very useful and informative with a number of very useful points. Was well explained by the trainer.
Colin G. (General Manager) Safety Equipment, Riyadh.
The program was very explanatory and gave me a lot of points to re-think. Would sure make a difference to my work approach.
Gabriela Y. (Supervisor) Call Center, Kuwait.
Would recommend to my team members to attend the same course. It would positively help me to do my job better.
Udo C. ( Department Head) Heavy Machinery Maintenance, Abu Dhabi.
The time spent at the course was the excellent investment – a lot of useful and practical info. Exactly what I was looking for.
Idul R. (Supervisor Sales) Construction Materials, Umm Al Quwain.
It was great idea to join such training. Would be a definite backing in my career development. Thinking of taking more courses – on other subjects.
Cristina R. (Sales Coordinator) Retail Company, Dubai.
The training was a great mixture of information and practical aspects. The instructor was highly professional and the course was organized the excellent way.
Samaa J. (Projects Manager) IT Solutions, Oman.
I really liked the scope and the style of the training – very friendly, a lot of communication and highly informative.
Stefan L. (Client Relationships) Insurance Company, Doha.
It was a great idea to join such training. All members of our team shall complete it. A lot of new points and useful hints.
Burcu W. (Marketing Head) Corporate Banking, Abu Dhabi.
Was really pleased by the content of the course and qualifications of the instructors. Got a lot of useful points for my business.
Marty Z. (General Manager) Travel Company, Dubai.
Great trainer and perfect information materials. Was really worth to attend. A lot of insights and ideas on how to improve job performance.
Daniel D. (PR Officer) Private Hospital, Muscat.
As we were in the process of restructuring of our call center this training was just perfect for the time. Remarkable and valuable suggestions and solutions.
Joselito B. (Marketing Department) E-commerce, Dubai.
The course was very beneficial and practical for my duties. Handling complicated customers from now on would be easier. Great instructor. Perfect training venue.
Amira Z. (Sales Manager.) Designer Apparel, Abu Dhabi.
Participant insights

Additional Info

Everything matters in business communication, both nonverbal communication skills and verbal communication skills. Such a seemingly insignificant thing as nonverbal skills can literally determine the outcome of a business meeting; therefore, professional nonverbal communication courses are now quite popular in the UAE, and these skills can be improved after completing said communication courses and trainings.

In order to learn how to conduct a business conversation effectively and use both verbal and nonverbal means of communication in business, you should not only improve your speech, but also know the main rules of language to follow. Language acts as a tool for expressing thoughts and feelings, and accordingly, it acts as the main communication element in business. Therefore, communication courses are indispensable for sales managers and other customer service specialists.

Those who regularly engage with customers and clients should improve their verbal and nonverbal skills via communication training courses, which we provide in the UAE. Verbal and nonverbal means of communication perform some important business functions:

  • Communicative (interaction between people): Language is the main form of human communication, so it is the main way to convey information about your product or service.
  • Emotional: With the help of both spoken language and nonverbal signs, you can express emotions and feelings to the client.

Nonverbal means of communication are necessary for people to clearly understand each other. Since the external, nonverbal expression of emotions and feelings is revealed by the body through a certain set of gestures and signs, it is also often called "body language."

Improving nonverbal communication is required for a wide range of specialists, and hence these nonverbal communication skills are extensively practiced at specialized communication trainings and courses. Nonverbal communication is critical in our interactions with people. Their main functions are as follows:

  • Powerful addition to the spoken message. Nonverbals can significantly improve the efficiency of a verbal message and help to get the desired effect across within communication.
  • Focus. Instead of the words "attention," "notice," etc., you can show a gesture that attracts attention.
  • Understanding the nonverbal communication being expressed by the person you’re speaking with helps you to interpret his/her reactions to what you are saying.

Anything that makes you stand out from your numerous competitors, including communication skills courses, will help you to succeed in sales and other areas of business. All of these skills can be obtained through our Master of Verbal and Nonverbal Communication Crash Course. In this course, you’ll receive important verbal/nonverbal skills which will help you significantly improve the quality of your communication with customers, colleagues, and partners.

FAQ for Internal Part of the Courses:


We use the best and latest educational praxis. All of our courses and trainings are designed using our unique Atton LPI Learning Methodology© which guarantees the delivery of extensive knowledge over a short time period with an easy-to-understand approach. All course materials are absolutely unique and are the combination of fundamental and systematic knowledge, practical studies and real-life implementation elements.

We deliver in our 3- to 5-days trainings knowledge and skills which are commonly delivered over a much longer period of time – thus truly saving our participants time and money.

Each course has a comprehensive description and content breakdown, which means you can easily check how a certain training may fit your expectations and requirements.

If your aim is to obtain the most wide-ranging overview in a certain area of expertise, we commonly suggest that you choose one of our popular trainings in the relevant category. The popular trainings cover the widest scope in each area and for this reason they are greatly valued by our participants.

If you need help in choosing the best course for you, please get in touch with our STUDENTS SUPPORT DEPARTMENT.

There are various payment options – cheque, cash, and bank transfer. It is essential to note that the earlier you register, the larger the applicable discount on your admission fee.

For details on the available discounts and special training admission fees, please see the section “Course fees and discounts” on the course page.

Each course participant obtains the Atton Institute Course Completion Certificate, which is protected by means of several authentication elements. Each Atton Course Certificate can be additionally verified by contacting our administrative office or via the special online authenticity check system on our website.

Professional, up-to-date expertise is one of the most powerful elements of success in the modern business and career environment.

Our Courses and Trainings are highly useful for business owners, management and employees at all levels and provide, in a highly effective way, current and solid professional development qualifications and skills combined with practical real-life essentials.

  • Choose your course (feel free to get in touch with us for support).
  • Select the desired date and location of the course.
  • Proceed with course registration (online or via e-mail or phone).
  • Upon registration, you will receive invoice to finalize the registration.
  • Upon payment of the Admission Fee, your course registration is completed.

Each training is repeated a certain number of times over the year, and thus you have the option to choose the most suitable date for you. If you wish to benefit from the option of a course fee discount, be sure to register in advance.

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