Contemporary trends in the business environment dictate that we must place customer experience as the top priority of any successful business strategy. To make sure such priority is set properly, company management has to be certain that all clients’ interactions with your company are seamless and smooth. This becomes possible only by following the principles of Customer Experience (CX) Perfection.
Every modern manager and CEO has to ensure that CX is introduced and successfully executed by the entire organization. To achieve this, the larger picture of all central elements of modern CX must be seen. Our course provides far-reaching knowledge on Client Experience and vital principles of CX Management. It provides skills in how to evaluate and proceed with implementation of the best principles of Customer Experience and perform the necessary structuring or restructuring at minimum cost and time, allowing you to achieve the best CX outcome and become an industry leader.
Change your vision of CX and expand your knowledge as a CEO on various topics. These include:
- Knowledge of the true expectations and wants of your clients
- Impact of HR strategy and decisions on the company’s overall success
- Best tactics to pursue to provide an excellent Digital experience
- Skills for establishing the most appropriate contemporary CX standards
- Insights on present and future Customer Experience developments
- Essentials of Modern Customer Experience and its prevailing significance
- Your key Role as CEO in the delivery of outstanding Consumer Experience
- Understanding your Clients: Defining and Meeting their Needs and Expectations
- Customer Experience Management (CEM) – true meaning and guiding principles
- Top guiding principles that every Manager must follow in modern realities
- Revealing reasons and consequences of changes in clients’ Expectations
- Structuring the Customer Experience according to your particular Business Type
- Defining and setting the right CEM Performance Benchmark for your company
- CX Management best Practices to design and achieve top Service Standards
- Duties within Human Resources Management for provision of Excellent Service
- Importance of a flawless Digital Experience – how to provide and best praxis
- Forecasts for the Digital Client Experience and Smart Technologies
- Key role of CEO in developing and applying Standards for CX Excellence
- Managing company’s achievement and sustainment of CX Success
- Applying the methods of evaluating your services from the Client’s Perspective
- Common Risks and Challenges on the way to a great Consumer Experience
- Examples of International Companies that deliver a perfect Customer Experience
- Analysing Business Cases and designing your own post-course Action Plan
What will you gain
In this Atton Institute course you learn how to:
- Lead your company to the top via the successful implementation of outstanding CX
- Identify strategies and steps for seamless Customer Experience Management
- Recognize the reasons for changing client expectations and how to deal with it
- Upgrade the processes of your company to the obligatory level of modern CX standards
- Develop a clear structure of CX measurements that perfectly fits your organization type
- Study strategies to create an amazing customer experience internally and externally
- Build and manage a professional team which is capable of consistently delivering great CX
- Reveal potential pitfalls and know the tactics on how to prevent them
- Master ways to achieve, maintain and control the best stable performance
- Enhance your overall CEO skills and abilities to better manage your team
- Know the best international practices and apply then in your work place
We use the best and latest educational praxis. All of our courses and trainings are designed using our unique Atton LPI Learning Methodology© which guarantees the delivery of extensive knowledge over a short time period with an easy-to-understand approach. All course materials are absolutely unique and are the combination of fundamental and systematic knowledge, practical studies and real-life implementation elements.
We deliver in our 2- and 3-day trainings knowledge and skills which are commonly delivered over a much longer period of time – thus truly saving our participants time and money.
Each course has a comprehensive description and content breakdown, which means you can easily check how a certain training may fit your expectations and requirements.
If your aim is to obtain the most wide-ranging overview in a certain area of expertise, we commonly suggest that you choose one of our popular trainings in the relevant category. The popular trainings cover the widest scope in each area and for this reason they are greatly valued by our participants.
If you need help in choosing the best course for you, please get in touch with our STUDENTS SUPPORT DEPARTMENT.
There are various payment options – cheque, cash, and bank transfer. It is essential to note that the earlier you register, the larger the applicable discount on your admission fee.
For details on the available discounts and special training admission fees, please see the section “Course fees and discounts” on the course page.
Each course participant obtains the Atton Institute Course Completion Certificate, which is protected by means of several authentication elements. Each Atton Course Certificate can be additionally verified by contacting our administrative office or via the special online authenticity check system on our website.
Professional, up-to-date expertise is one of the most powerful elements of success in the modern business and career environment.
Our Courses and Trainings are highly useful for business owners, management and employees at all levels and provide, in a highly effective way, current and solid professional development qualifications and skills combined with practical real-life essentials.
- Choose your course (feel free to get in touch with us for support).
- Select the desired date and location of the course.
- Proceed with course registration (online or via e-mail or phone).
- Upon registration, you will receive invoice to finalize the registration.
- Upon payment of the Admission Fee, your course registration is completed.
Each training is repeated a certain number of times over the year, and thus you have the option to choose the most suitable date for you. If you wish to benefit from the option of a course fee discount, be sure to register in advance.
Course schedule sample one day
|09:00 AM||-||10:30 AM||-||First Training Session|
|10:30 AM||-||10:45 AM||-||Coffee Break|
|10:45 AM||-||12:15 PM||-||Second Training Session|
|12:15 PM||-||1:15 PM||-||Networking Lunch|
|1:15 PM||-||2:45 PM||-||Third Training Session|
|2:45 PM||-||3:00 PM||-||Coffee Break|
|3:00 PM||-||4:30 PM||-||Final Training Session|
|4:30 PM||-||5:00 PM||-||Day Summary and Q&A|
Fees & what is included
|Early bird 65 days before course start date||Early bird 40 days before course start date||Regular Course Fee|
|USD 2,790.-||USD 2,990.-||USD 3,300.-|
- For early registrations special prices apply as outlined above.
- The regular, special and early bird courses fees include the applicable 5% VAT.
- Companies - register 2 participants for the same course and date and get one place free.
- Only one type of discount can be applied to the same course & date registration.
- For larger corporate clients there are special packages. Contact us for details.
At Atton Institute we do our best to ensure that all our courses and trainings are provided with the highest industry standards, are time efficient and praxis related, and bring the best education results. Our courses have the most up-to date info and secure the excellent course fee to value ratio quality.