Soft skills are traits that influence how well you interact with others, and they are key for professional performance and success. Soft skills include a wide range of skills, from communication and a general understanding of work ethic to time management, emotional intelligence, and leadership. Hard skills often take all the credit, but soft skills, which are left somewhere behind the curtain, play a more significant role in the success of one’s career. The importance of soft skills can be simply described in this way: hard skills can earn you a living; soft skills can make you a fortune.

Soft skills, like any other skill, can be mastered only with the right practical approach. That is why this soft skills program is highly practice-oriented and focuses on the tangible improvement of your skills. At the foundation of this soft skill development programme are two core skills which have the biggest impact on your day-to-day business interactions – communication skills and business etiquette. Well-developed communication skills are vital for every professional and result in increased productivity, improved relationships, better teamwork, reduced stress, and enhanced adaptability. Business etiquette is often overlooked among professionals who work in a multicultural environment but is a vital skill for organizations that strive to foster a professional and productive atmosphere, where everyone feels respected and honored.

Moreover, in this soft skills training program, all participants can master the essentials of emotional intelligence (EI) and go through every aspect of EI to understand and manage their emotions efficiently. You will learn how to deliver an excellent presentation and improve your overall public speaking skills to make a greater impact on others. To maximize the effect of these skills and help you do more in less time, we will cover advanced time management techniques and strategies that will grant you more of the most important resource – time.

Participants can expect the following objectives to be met after attending this program:

• Become an advanced communicator with excellent adaptability to various situations
• Learn how to achieve goals via effective interpersonal interactions
• Be aware of international business etiquette and behave properly at any business level
• Know how to control your emotions and understand the emotions of others with ease
• Deliver outstanding speeches and presentations to groups of any size
• Manage your time effectively so you can accomplish all your goals

• Become a master of communication and make interpersonal skills your secret weapon
• Equip yourself with excellent verbal and non-verbal communication skills
• Create a lasting positive first impression that can help you build a connection with anyone
• Learn the fundamentals of telephone and written communication etiquette
• Be prepared to interact with people in a multicultural environment, even at the highest levels
• Improve your relationship with yourself and with others through advanced EI techniques
• Understand the cause and effect of emotions and apply this to enhance business processes
• Significantly reduce stress and anxiety and increase your capacity to perform more tasks
• Know how to master time and expand your professional competence horizons
• Explore how to engage an audience of any size with powerful public speaking techniques
• Remove all obstacles on your way to efficient and effective communication at all levels