Though administrative personnel often stays behind the scenes, the role that office managers and administrators play in the overall success of a company is substantial. Often, the work done by these professionals is underestimated, but without it, any company would lose its core support. It is therefore vital to ensure that all administrators are properly trained and prepared to deal with emerging issues effectively, because they are the face of the company and create the first impression, whether they’re answering the phone or helping clients in person.

This office manager program is exclusively designed for administrators and office managers. Program attendees go far beyond the basic skills of administrative staff and dive deeply into the areas of business communication and etiquette, stress and time management, and task management. This administrative assistant program is well-suited for both new administrators who are at the start of their careers and experienced ones who want to hone and polish their existing skillset. After attending this office administration certificate program, participants will know how to communicate effectively in any situation, behave according to global etiquette standards, and manage various business processes with extreme efficacy.

We completely understand the struggles and challenges facing modern administrative personnel, and we address them thoroughly in this program via a balanced combination of collaboration, case studies, useful techniques, active discussions, role-playing, and practical exercises.

This program, which consists of a carefully-selected set of office administration training courses, will help participants to learn and master the most vital topics for administrators, such as:

• Boost your level of confidence and professionalism in any administrative position
• Manage your stress and your tasks more effectively
• Know how to behave with internal and external customers at all levels
• Improve your communication skills to master any business interactions
• Be able to deal with multiple tasks and priorities with ease
• Become a master of prioritization, beat procrastination, and know how to do more in less time

• Know how to deal with any day-to-day challenge as an office manager
• Extend your professional administrative competence to the limits
• Improve your interpersonal communication skills and relationships at all levels
• Explore how to overcome any customer service issue effectively
• Boost your productivity and simplify work processes via automation
• Understand the peculiarities of office workflow systems and file management
• Reduce your stress level so you can eliminate unnecessary energy drain and decrease anger
• Prioritize the tasks that bring results and make the greatest impact
• Learn the essentials of business etiquette and behave accordingly even at the international level
• Improve your organizational skills for organizing meetings, parties, travel, and more
• Achieve the maximum level of efficiency and productivity as an administrator and office manager