Looking to Increase
Service Quality and Improve Customer Satisfaction?

20% discount is applicable for registration on 2018-10-02 course start date

Raise Your Company's Success Results to New Heights

Book your spot NOW for this highly useful training course and SAVE up to 20% on course fees.

Attend an exclusive training course from the leading training provider in the UAE and realize the growth potential of your company.

Date: 02-04 October

Location: JW Marriott Marquis, Dubai

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Course Name: Service Quality Competency and Customer Satisfaction

Differentiate your company from the competitors through excellent Service Quality

You Can't Miss This Training Course If You Want To:

Boost Your Competitiveness

Increase Retention and Satisfaction

Cut Costs and Generate Bigger Profits

Master tools and tactics to help your company reach unprecedented results

Providing high Service Quality results in better market positioning and increased revenue

Understand the key facts of delivering Client Satisfaction;

Utilize the concept of meeting and exceeding clients’ expectations;

Develop insights on Consumer Satisfaction via customer scorecards;

One of the main reasons businesses succeed or fail is the quality of service they provide to their customers. Having Service Quality standards means satisfying the needs and requirements of clients and keeping them coming back. This results in continued success in the form of the efficiency of marketing, increase in sales, established market share, motivated employees and solid revenue growth.


Proficiency in service quality makes customers of a company truly happy and loyal. This Atton Institute course examines the core elements of client satisfaction and how to identify and prioritize customer needs. It explores the importance of setting and meeting consumer expectations to safeguard an entity’s image, performance, and sales.

Know how to measure, analyze, and improve Customer Satisfaction;

Apply professional methods to monitor clients’ satisfaction;

The course covers specific topics that expand participants’ knowledge and competency on mechanisms of Customer Satisfaction and Service Quality, and reveals how to:

Short Course's Overview

This is the top Service Quality education event in 2018 that will give you not theories, but results!

Lead Your Organization to the Next Level of Service Quality

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